Community Housing Assistant
Location: Reading, Berkshire
Permanent Contract, Part Time (21 hours per week)
Salary circa £21,000 per annum (pro-rata) negotiable dependent on skills and experience, plus, brilliant benefits!
Empowering to live rewarding and happy lives. That?s when it hits home!
We have a fabulous opportunity for you to join our ambitious and hard-working team in our sparkly new role of Community Housing Assistant. Your role in a nutshell, is to work as part of our Reading housing management team to deliver brilliant services to our customers. It?s not just about providing customers with a home, it?s about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time), we make it easier to deal with.
We collect rent, chase arrears, fill empty properties, manage estates and deal with anti-social behaviour, but it?s so much more than that. It?s also about working closely and collaborating with colleagues and external partners to make sure that when customers need our support, we are able to help them.
About our team
We are a friendly and dedicated team operating across Berkshire, Slough and some of Hampshire - our top priority is to ensure our customers receive a brilliant experience. Our managers have a range of experience and have been working with us for many years! There are six of us already in the team, and we don?t just love to support our customers, we?re there for each other too! Alan, Julie, Carl, Kayleigh Lauren and Celia have a whopping combined total of 40 years' experience between them! We all work hard but have fun too and we're looking forward to sharing our skills and knowledge with you!
You?ll be based from our office in Reading and will be responsible for your community patch in Berkshire, Slough or Hampshire. The great news is there is plenty of flexibility and some working from home and in the community, and we?ll give you the technical kit to make that easy.
As a team we?re critical to supporting our customers, that?s why flexibility is key. You will be proactive and accountable for managing your own diary which may include the occasional evening or weekend. The good news is it?s the team?s unwritten rule that you attend the important appointments in life. So, whether it?s your child?s school play, your partner?s graduation, or to get your new fridge delivered we?ll work with you in what matters. Our focus is on getting the job done, not your working hours!
You're passionate about delivering excellent customer service and have a genuine desire to help your customers. You are a real collaborator, working with colleagues in your region, external partners as well as our Customer Service Centre colleagues, and our Housing Managers. You?ll use your creative spark and keen eye for detail to ensure our properties and environments are safe secure and well managed, supporting our communities to thrive. Naturally empathetic, you build rapport quickly and have a sound understanding of maintaining confidentiality and professional boundaries. It will also be brilliant if you have an understanding of housing management, housing law and universal credit too!
You will support our Housing Managers by carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, lettings and other related tasks. You will also work towards meeting challenging targets and support our all-important routine safety and compliance checks and record them in a timely and accurate fashion, and signpost customers to our Customer Service Centre.
Here at Home Group we have invested heavily in our future and use current and up to date equipment. You?ll be issued with the latest kit, which could include a Surface Pro and mobile. So it's really important to us that you are technologically savvy (or at the very least not a technophobe!)
It would be amazing if you have worked in this type of environment before, however it?s your ?can do? positive attitude, passion for customer service and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!
As this is a Mobile working and community-based role, you need to be able to drive, as well as having access to a car which has been insured for business purposes. Don?t worry, we?ll pay you expenses to cover this use!
When you join, you?ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don?t have a transferrable one.
Want to know more?
If you?re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You?ll be able to download the Community Housing Assistant job description, and find out more about Home Group. We?ve also got some short films that show you what it?s like to work here, and we know you?ll want to find out more about our award winning benefits and rewards package!
Don?t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we?ve also got some great templates to help you.
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!
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