2-year fixed term contract, part-time, 18.5 hours per week (hours to be agreed)

Are you someone who enjoys assisting others? Are you able to find solutions for people? If so, this could be the ideal job for you!

We are looking for a dedicated and empathetic individual to join our Housing Needs Team, Welwyn Hatfield Borough Council’s Team of the Year in both 2019 and 2020 Employee Recognition Awards.

Working as part of a busy housing needs team, across several locations, you will be helping families and vulnerable people whilst they reside in the Council’s temporary accommodation. You will have the knowledge, flexibility and skills to deal with people from different backgrounds and situations.

As part of the Temporary Accommodation team, you will assist residents with maintaining their rent payments, making claims for welfare benefits and ensuring income maximisation.

You will have strong technical and working knowledge of welfare benefits and in particular the processes and entitlements to housing benefit.  Part of your role will involve sign posting single applicants to the private sector as well help support them access referral pathways recommended by the Housing Options Team.

Applicants will need to have a full driving licence and use of a car as the role involves frequent travel between sites.

The council have developed a ‘One Team’ approach to working and this relies on each and every person working collaboratively to deliver shared goals. To be a positive influence on this environment, you’ll need to be able to support others and be a genuine team player.

What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.

How to apply

Please apply online via the apply button. Please read the Role Profile on our website fully before applying for this vacancy. It is essential you refer to the Role Profile when completing your application, particularly the application questions section. You must demonstrate how you meet the criteria set out in the Role Profile and give examples to support your statements. If you do not demonstrate how you meet the criteria for the role your application will be unsuccessful.

Closing date for applications: 22nd August 2021.

Assessments will be held on 27th August 2021.

Interviews will be held on 1st September 2021.

Equal Opportunities

Welwyn Hatfield – Working for Equality. We welcome applications from all sections of the community.