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Apprentice Customer Service Officer

Employer
Northampton Partnership Homes
Location
Northampton, Northamptonshire
Salary
£8,515
Closing date
26 Sep 2021

Job Details

The Property Maintenance and Compliance Team at NPH are looking to employ an Apprentice Customer Service Officer, working within a busy Business Support Team.

This is an exciting time for the team, as we embark on an ambitious plan to improve performance and our service to residents within the Northampton Borough.

Working within a busy back office team, you will be responsible for the provision of an effective and efficient support service for our in-house team of maintenance operatives, sub-contractors and compliancy team.

You will have the opportunity to work with a range of different people and teams, such as Business Support, Maintenance Surveyors, Operational staff and Housing Managers.

There will also be a requirement to interact and liaise with external customers in the form of tenants and leaseholders, tenant representatives and members of the public, employees and departments within NPH.

Once you have successfully completed your 6 month probationary period your salary will rise to £9,825. If you continue to make progress, after one year your salary will rise to between £11,089 – £17,729 depending on your age.

Company

Northampton Partnership Homes is an arms-length management organisation (ALMO) that is responsible for the management of Council housing services.

From 5th January 2015, Northampton Partnership Homes (NPH) has been managing the provision of all the housing services of Northampton Borough Council (NBC) related to its own stock.

NPH is an Arm’s Length Management Organisation that is wholly owned by the Council but has its own Board of Directors. It is a Company Limited by Guarantee (CLG) and is a not for profit organisation. This means that income will be put back into providing housing and housing related services.

NPH has been set up by NBC for an initial period of 15 years and is responsible for the following services:

  • Allocations and Lettings
  • Repairs and Maintenance
  • Housing Management, including dealing with anti-social behaviour
  • Tenancy Support
  • Tenant Involvement
  • Ecton Lane Park traveller site

Our vision, mission and values

Vision:

NPH provides homes which enable people to live happy and healthy lives in enriched communities. 

Mission:

We improve lives by sharing a common purpose.
We improve and maintain the quality of our homes.
We provide services which endeavour to meet the needs and aspirations of all tenants and residents. 
We will provide the opportunity for people to influence the immediate and long term futures for themselves and their communities.

Values:

Open and Strong
Listen and Respond
Achieving more with others
Aim High and Deliver

Company info
Website
Telephone
0300 330 7003
Location
Westbridge Depot
9-13 St James Mill Road
Northampton
NN5 5JW
GB

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