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Customer Service Centre Advisor

Employer
Lincolnshire Housing Partnership (LHP)
Location
Boston, Lincolnshire
Salary
£17,143 - £17,675 per annum
Closing date
3 Oct 2021

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Job Details

We are looking to recruit a positive individual to work as our Customer Service Centre Advisor based in Boston. You will join us on a full-time, permanent basis working 37 hours per week Monday – Friday 08.90 – 17.30 and in return you will receive a competitive salary of £17,143 - £17,675 per annum.

LHP manages nearly 12,700 affordable homes and offers a range of other services to support people and communities across Lincolnshire. LHP was created in April 2018 following the merger of two established Lincolnshire social housing providers.

As a charitable community-based organisation we channel profit back into services and projects that benefit our customers and local neighbourhoods.

Customer Service Centre Advisor Role:

We are looking for a positive, motivated individual who is passionate about delivering excellent customer service. You will work as part of the current Customer service Centre team, being the first point of contact for customers dealing with a wide variety of queries across multiple channels including: phone, email, social media, SMS, WhatsApp, and web chats.

As our Customer Service Centre Advisor you have the following skills:

  • Excellent customer service skills
  • Demonstrate LHP values of customer first | Together | Listen Act & Learn
  • Good time management
  • A pro-active approach to service delivery
  • Be computer literate
  • Demonstrate flexibility and be a team player

Closing date: Tuesday 24th August 2021, noon

If you believe you are the right candidate for the role as our Customer Service Centre Advisor, then please click ‘apply’ now! We’d love to hear from you!

Company

About us

Lincolnshire Housing Partnership – LHP was created in April 2018 following the merger of two established Lincolnshire social housing providers who have come together to create a new 12,700 home landlord providing affordable rental and shared ownership homes as well as a range of services to help support people and communities.

By coming together, we are combining our strengths to achieve more, creating a more resilient organisation, with the capacity to invest more in existing and new homes. Taking advantage of our size, we’ll also be able to improve efficiency and value for money, while still putting customers and our employees at the heart of our decision-making.

What we do

Covering the whole of the historic east coast of Lincolnshire, LHP provide affordable rental and shared ownership homes as well as a range of services to help support people and communities.

As a charitable community based organisation, we channel profit back into services and projects that benefit you – our customers and local neighbourhoods.

Working for us

We offer a range of career opportunities and encourage our colleagues to develop their skills with tailored training programmes.

We also offer an attractive benefits package including generous leave entitlement, a cash plan health scheme and recognise the importance of a work-life balance.

We’ve made great strides since merger and are now ready to launch our culture change transformation programme, which will see positive change to the way we work and the services we deliver.

To access our careers page please use the following link: https://www.lincolnshirehp.com/careers/

Company info
Website
Telephone
0345 604 1472
Location
Westgate Park
Charlton Street
Grimsby
North East Lincolnshire
DN31 1SQ
United Kingdom

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