Service Charge Officer
About the role
At MTVH we make customers our number one priority. Within our business we have developed internal structures and positions to properly support our customers as well as colleagues to deliver our promise. For this role we are seeking an ambitious individual who will join us on this path and bring positive impact to the way we support and provide service to our customers.
The Service Charge Officer will be responsible for making decisions about customers service charge budgets and accounts. This will be achieved through the accurate charging of costs to accounts and being able to clearly explain the costs to our customers. It will also include other tasks such as maintaining accurate records, responding to disputes or interpretation of leases and variables. You will be supporting local Housing Managers to provide the right information about service charges and be comfortable visiting estates for consultation meetings and forums.
What you will need to succeed
To be able to carry out this role successfully besides understanding rent setting, services charges and sinking funds you also need to have some knowledge of leaseholder legislation. Specifically, you need to understand the requirements of the Landlord and Tenant Act 1985, sections 18 to 30.
This role will allow you to help the business recover costs and maintain income to deliver services in the future. To be successful at this we expect you to have a keen eye for detail as well as numeracy skills.
You are required to have great time management skills, ability to work with information accurately and have experience with working in administration and housing systems. Maintenance of such system with emphasis on high accuracy will be one of your tasks. You will also be an excellent verbal and written communicator. You will be providing objective feedback to our colleagues and customers regarding areas of improvement when it comes to the implementation of charges as well as interpreting leases and regulations.
Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established an organisation to provide homes for Windrush migrants in London. Our core purpose is that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide us in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.
We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.
What you'll get in return
We also offer a wide range of benefits. Please take a look at our benefits document attached.
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment