This job has expired

Service Charge Officer

Employer
Metropolitan Thames Valley
Location
North London, N14 6PW
Salary
£35690
Closing date
8 Oct 2021

View more

Function
Community and Customer Services, Corporate Services, Finance
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
You need to sign in or create an account to save a job.

Job Details

Service Charge Officer

About the role

At MTVH we make customers our number one priority. Within our business we have developed internal structures and positions to properly support our customers as well as colleagues to deliver our promise. For this role we are seeking an ambitious individual who will join us on this path and bring positive impact to the way we support and provide service to our customers.

The Service Charge Officer will be responsible for making decisions about customers service charge budgets and accounts. This will be achieved through the accurate charging of costs to accounts and being able to clearly explain the costs to our customers. It will also include other tasks such as maintaining accurate records, responding to disputes or interpretation of leases and variables. You will be supporting local Housing Managers to provide the right information about service charges and be comfortable visiting estates for consultation meetings and forums.

What you will need to succeed

To be able to carry out this role successfully besides understanding rent setting, services charges and sinking funds you also need to have some knowledge of leaseholder legislation. Specifically, you need to understand the requirements of the Landlord and Tenant Act 1985, sections 18 to 30.

This role will allow you to help the business recover costs and maintain income to deliver services in the future. To be successful at this we expect you to have a keen eye for detail as well as numeracy skills.

You are required to have great time management skills, ability to work with information accurately and have experience with working in administration and housing systems. Maintenance of such system with emphasis on high accuracy will be one of your tasks. You will also be an excellent verbal and written communicator. You will be providing objective feedback to our colleagues and customers regarding areas of improvement when it comes to the implementation of charges as well as interpreting leases and regulations.

About Us

Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established an organisation to provide homes for Windrush migrants in London. Our core purpose is that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide us in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

What you'll get in return

We also offer a wide range of benefits.  Please take a look at our benefits document attached.

Our promise

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment

Company

Welcome to MTVH!

Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

We are a member of the National Housing Federation and the g15, which represents London’s 15 largest housing associations and houses one in 10 Londoners (www.g15london.org.uk).

We also offer a wide range of benefits:-

  • 28 days annual leave plus bank holidays
  • In addition to annual leave a 'belief day' to be taken at a time of your choosing
  • 2 paid voluntary days to support your community
  • Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer.
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs
  • Enhanced pension with matched contributions up to a maximum of 9% contribution
  • Tenancy deposit – interest free loan to help with rental deposits
  • Cycle to Work scheme
  • 'Nudge' financial wellbeing platform
  • Employee assistance programme
  • Season ticket loan
  • Access to extensive on-line training        
Find Us
Website:
Telephone
0203 535 3611
Location
2nd Floor, The Grange
100 High Street
Southgate
London
London.
N14 6PW
United Kingdom
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert