DESCRIPTION/RESPONSIBILITIES:
Client Services Manager
Grove Road, Brandon
Permanent Full time (37.5 hpw)
Salary of £20,000 to £21,900 pa, on call shift payment of £14.30 per session, plus brilliant benefits

Delivering support with a difference. That’s when it hits home.

We have fabulous opportunity for you to join our awesome team. You have a genuine passion to lead our services in delivering aspirational person-centred housing related support. You’ll have overall responsibility for managing our accommodation services at Brandon. Our service works hard to support our customers to work out what they want out of their lives and the journey that is required to enable them to reach their full potential.

We’re committed to empowering customers and ensuring that they have respect, dignity, independence, choice and control over their own lives.

We provide supported accommodation to young people aged 16 – 35 years old, who are homeless or at risk of homelessness and in need of support to develop the skills needed to live independently in the community.

Leading our team of brilliant frontline support staff, you’ll help us deliver efficient, high quality, cost effective and customer centred services. You’ll help empower our customers to live independently and make it a great place to work for our colleagues.  As our team and safeguarding lead, you’ll ensure the high performance and quality assurance of our services using your experience and strong skills in effectively motivating and directing colleagues.  You’ll also monitor service performance against contractual targets and ensure that the service is visible and accessible to referring agencies and self-referring customers too.

Our service provides supported accommodation to 15 customers within 4 properties across south Durham. The accommodation within Grove Road (Core House) consists of 9 rooms, all fully furnished with their own bedroom, wash basin and refrigerator. In addition to this, there is also a communal living room, a kitchen, a bathroom, a shower room, a laundry room, gardens and an office space within the building.

Our team are on site from our core service, Grove Road, 24 hours a day, 7 days a week and are available during this time to offer support to any customers living within all properties. We also have 2 shared properties in Spennymoor and Durham which are two bedrooms and fully furnished with a communal lounge and kitchen. These properties provide suitable, move-on accommodation for those, who no longer require 24-hour support.

What makes us No. 10 in the UK’s Best Super Large Great Places to Work, 7th Best Place in the UK for Great Places for Women to Work, 18th in the Stonewall Top 100 and Investors in People Gold Standard….? It’s our brilliant people and culture!

About our teams
Your fabulous team are super passionate about supporting customers to reach their goals and celebrating their achievements.  To us we’re not just a team, we’re a ‘work family’. There are 8 of us in the team and we don’t just love to support our customers, we’re there for each other too! 

You will also join the wider Teesside, Durham & Sunderland management team and will work for our Senior Client Service Manager, Kara. Kara has 15 years of experience within the sector, starting out as a relief support worker, eventually joining Home Group six years ago and being in her current position for two years.

Working hours
Here at Home Group we work flexibly and the focus is on getting the job done and that means trusting each other.

A bit about you
To be awesome in this job, your key strengths will lie in people management and motivation, bringing colleagues together to share information and best practice. You’ll maintain strong professional relationships with your peers and their teams as well as external stakeholders.  We’ll be impressed with your passion for promoting independence and social inclusion through person centred support, as well as your focus on quality, efficiency and your ability to develop service provision in new and innovative ways.  

We do need you to have an excellent working knowledge of the Housing and Care and Support sectors, safeguarding processes and housing law.  You’ll be able to respond quickly and appropriately to emerging risks to individuals, teams or the contract and it’s also important that you have excellent communication skills, IT skills and strong analytical skills too. So, join us and lead a team which is doing things differently and spending more time making a real difference to vulnerable people’s lives. 

To make sure our customers are well supported, it’s important that you have worked in a supported housing environment before. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!

As this is a leadership in the community-based role, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Client Services Manager job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work! 

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