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Property Officer (Leasehold Services)

Employer
Harrow Council
Location
Harrow, London
Salary
£32,100 - £33,876
Closing date
21 Sep 2021

Overview

Harrow Council are seeking two Property Officer’s to join the Resident Services Team. The purpose of this role is to provide an efficient and effective range of services to Leaseholders and Freeholders within a patch including but not limited to: Major Work Projects/Section 20 Statutory Consultation and billing income, right-to-buy, assignments, annual service charge calculation/billing/resolving queries, income collection and recovery, enfranchisement, write offs/write backs, administration and enforcement of lease conditions, limitations and breaches e.g. ASB and other requests from leaseholders for services. At all times have regard to all Contracts, legislative and policy requirements.

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

About you

The successful applicant will have:

  • Knowledge of the Commonhold & Leasehold Reform Act 2002, Landlord and Tenant Act 1985, Housing Act 1980 & 1985 and Law of Property Act 1925
  • Be able to interpret a range of leases and transfer agreements and apply this to resolve queries.
  • Knowledge of the full statutory consultation process.
  • Knowledge of service charge collection and arrears recovery action, issues, techniques, and processes.
  • Customer Focus - Listens, anticipates, negotiates, and seeks to exceed the expectations and needs of our customers.
  • Communication – Delivers accurate and clear information via the most appropriate method to ensure complete understanding.
  • Experience of liaising with other service areas to prepare annual service charge accounts for billing & invoicing to leaseholders.
  • Planning & Organisation - Efficient in use of time and works in a structured way, prioritises own workload and meets deadlines.

For more information, please refer to the Role Profile/Selection Criteria.

Other information

Support for candidates visit: Harrow.gov.uk 

Our behavioural indicators roles below G11 and above G11

Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow'

Important Note

Our staff are our greatest asset and therefore no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity unless a Genuine Occupational Qualification applies.

Harrow is committed to making our recruitment practises barrier-free and as accessible as possible to everyone. This includes making adjustments or changes for disabled people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format please contact us at resourcing@harrow.gov.uk

We particularly welcome female applicants, individuals under 25 years of age, those from the BAME community, LGBTQ+ applicants and disabled applicants, as they are under-represented within Harrow Council at this level. Appointment will always, however be made on merit.

Role Profile/Selection Criteria

Please click here to view Harrow Council's benefits

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