Aftercare Coordinator
- Employer
- Southern Housing
- Location
- Croydon, Surrey
- Salary
- £32,798
- Closing date
- 6 Oct 2021
View more
- Function
- Community and Customer Services, Care and support
- Seniority
- Assistant / coordinator
- Contract
- Permanent
- Hours
- Full Time
- Organisation Type
- Housing association / RP
Job Details
We are looking for two passionate, enthusiastic and organised individuals to be the first point of contact for our residents on our new developments
The Aftercare Coordinators will develop internal and external relationships communicating effectively across the organisations, in order to get things done in the best manner, whilst sharing best practise.
Working within the Aftercare team you will be supporting Development and Sales on assigned developments from handover through the defect liability period. Your principal responsibility will be providing excellent customer service whilst supporting our residents to rectify their defects, strong organisation skills will be key.
You will need to demonstrate strong interpersonal skills dealing with potentially challenging situations effectively to ensure the smooth and efficient closure of defects.
Knowledge
- Knowledge of the development process
- Knowledge of construction and construction related defects
- Knowledge of construction contract law and rights and responsibilities, including knowledge of defects liabilities
- Experience within a customer focused environment
- Knowledge of customer needs and the drivers of customer satisfaction
Candidates must hold a full driving license with access to own vehicle. Any offer of employment is subject to satisfactory DBS Safeguarding clearances.
Company
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What’s in it for you?
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
- Website
- https://www.optivo.org.uk/
- Mini-site
- Southern Housing
- Telephone
- 0800 121 60 60
- Location
-
Grosvenor House 125 High St
London
Surrey
CR0 9XP
United Kingdom
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