Salary: £39,159 to £45,605 per annum

Hours: 36 per week

Contract Type: Permanent

Do you have experience of ERP systems? Are you looking to step into a role where you can learn about multiple aspects of Clarion's work? Do you have an inquisitive mind and great customer service skills? If so, this could be your next move.

We are seeking a strong and ambitious ERP Technical Support Analyst to focus on the Dynamics 365 for Finance and Operations platform and be responsible for contributing to, supporting and managing of the platform and associated services.

About The Role

You will be responsible for providing specialised system configuration, maintenance and support ensuring the platform and other applications work as expected. You'll contribute to software vendor and supplier management processes and activities in collaboration with the Technical Support Team Leader. Expertise will be required to analyse and develop requirements, implement enhancements to the platform.

You will be the main point of contact for any ERP related issues, working with key business stake holders and working alongside 3rd party suppliers as well as Procurement, Housing and Finance colleagues.

About You

You will have an understanding of the Microsoft technology stack, be competent in the configuration and/or development of Dynamics 365 for Finance and Operations. Additionally, you will be able to demonstrate experience in working directly with business customers to scope and analyse complex business requirements and delivering solutions to meet their outcomes. You will also have the below skills/experience;-

• Proven track record for delivering a high quality service
• Demonstrable experience of working towards and achieving team and department KPI's and managing exceptions
• Demonstrable experience of working to shifting priorities in a complex and busy change environment
• A good understanding of the current business processes related to the ERP platform
• Experience of delivering successful system changes
• Experience of using, supporting and maintaining a wide range of core business applications
• Knowledge of Azure (or cloud) principles and security
• Ability to influence and negotiate with 3rd party suppliers

This is a great opportunity to work in a varied role within a supportive, collaborative team. We are looking for a dynamic and engaging communicator with the ability to nurture key working relationships.

If you feel your attributes and skillset match our requirements, then we welcome your application.

What you can expect from us

Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

• Competitive salaries that are benchmarked regularly against current market rates
• Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.
• A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
• Matched pension contributions of up to 7.5% of your salary with generous life assurance
• Flexible and agile working for the majority of our employees.

Other perks

• Company Bonus Scheme
• Eye care vouchers
• Holiday trading scheme allowing you to buy and sell leave
• Free counselling and legal advice scheme for you and your family
• Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.

Closing Date: 27th September at midnight

For further details on this vacancy please click 'apply'.

You can download the role profile here - ERP Technical Support Analyst

Applicants must be able to travel across regions as required.