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Resettlement Officer (2 positions)

Hackney, London (Greater)
£24,047 per annum
Closing date
29 Sep 2021

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Other Housing jobs
Assistant / coordinator
Full Time
Organisation Type
Housing association / RP
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Job Details

Resettlement Officer (2 positions)

Staff work on a rota basis Monday to Sunday (8am-9pm) providing a resettlement service to 6 customers in a shared house. Applicants should have a good knowledge & experience of providing advocacy, advice and support to tenants to claim Welfare Benefits and HB payments and ensure customers don’t incur arrears,  can explain rights and obligations of occupancy agreements, provide  assistance with independent life skills, ensure a safe environment for customers, reporting & following up on Health & Safety, Safeguarding, incidents and repairs, signposting and liaising with relevant support services. Experience of working with asylum seekers, ex-offenders, homeless people, and/or substance misuse would be an advantage. Supporting customer with resettlement and move on to alternative suitable accommodation and referrals to services in the local community and partnership working. Dealing with anti-social behaviour issues. Ensuring that tenants know how to use scheme equipment safely.


Scheme or service info:

In conjunction with the Royal London Hospital and Tower Hamlets CCG, Peabody provide a hospital discharge short stay hostel to reduce discharge times for medically optimised patients. The Service works with customers who may be homeless, asylum seekers or who have no recourse to public funds. Customers may have a disability and may also be vulnerable. The service is provided in a refurbished shared house in the Stoke Newington area with Resettlement officers providing cover on a rota basis 8am-9pm with an additional concierge provided during the night.

This Post involves some lone working and weekend work on a rota basis.


At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply.


Our mission is to help people make the most of their lives and an important part of this is to ensure that our organisation reflects the wider communities we serve. We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers. We actively encourage applications from all groups and communities, as well as from BAME, LGBTQ+ and disabled people.


About Peabody

About us

Peabody has nearly 160 years of history, experience and expertise. We were founded in 1862 by the remarkable American banker, diplomat and philanthropist, George Peabody. With over 67,000 homes, we’re one of the largest housing providers in London and the South East.

What we do

We deliver services to 133,000 residents, 16,000 care and support customers as well as the wider communities in which we work.

We are here to help make people’s lives better. We do this by developing and delivering reliably good modern services, building and maintaining the best quality developments, working with local communities and building long-term partnerships, and  growing and using our position of influence to create positive change.

We focus on those who need our help the most, working with people and communities to build resilience and promote wellbeing. We create and invest in great places where people want to live.

Working for us

We're a thriving human and kind organisation with people at our heart.

If you join us you'll be part of something special: fulfilling your ambitions and working with people who truly care.

We offer a variety of career and development opportunities, and a range of flexible benefits. You'll also have the chance to work with colleagues who want to help people make the most of their lives. We need talented employees who want to make a difference. If this sounds like you we can’t wait to meet you.

Our performance

We're committed to being transparent in the way we conduct our business and how we deliver value for money. We attained Government regulatory judgements of G1 for Governance.

Find Us
0845 055 0261
45 Westminster Bridge Road
United Kingdom
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