Resettlement Officer (2 positions)
Staff work on a rota basis Monday to Sunday (8am-9pm) providing a resettlement service to 6 customers in a shared house. Applicants should have a good knowledge & experience of providing advocacy, advice and support to tenants to claim Welfare Benefits and HB payments and ensure customers don’t incur arrears, can explain rights and obligations of occupancy agreements, provide assistance with independent life skills, ensure a safe environment for customers, reporting & following up on Health & Safety, Safeguarding, incidents and repairs, signposting and liaising with relevant support services. Experience of working with asylum seekers, ex-offenders, homeless people, and/or substance misuse would be an advantage. Supporting customer with resettlement and move on to alternative suitable accommodation and referrals to services in the local community and partnership working. Dealing with anti-social behaviour issues. Ensuring that tenants know how to use scheme equipment safely.
Scheme or service info:
In conjunction with the Royal London Hospital and Tower Hamlets CCG, Peabody provide a hospital discharge short stay hostel to reduce discharge times for medically optimised patients. The Service works with customers who may be homeless, asylum seekers or who have no recourse to public funds. Customers may have a disability and may also be vulnerable. The service is provided in a refurbished shared house in the Stoke Newington area with Resettlement officers providing cover on a rota basis 8am-9pm with an additional concierge provided during the night.
This Post involves some lone working and weekend work on a rota basis.
At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply.
Our mission is to help people make the most of their lives and an important part of this is to ensure that our organisation reflects the wider communities we serve. We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers. We actively encourage applications from all groups and communities, as well as from BAME, LGBTQ+ and disabled people.