Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 400 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

At Onward we’re working towards creating positive spaces, which extends to not only to the communities we serve but to our workplaces being positive spaces that are open, diverse and inclusive.  Onward is committed to being a diverse and inclusive organisation in every aspect of our work. 

We are looking for a Head of Digital Services (1 post) to join our Customer Services team. 

The Head of Digital Services will lead, manage and continuously develop Onward’s Digital Strategy. Turning strategy into action; working with both colleagues and customers across the business to create ambitious digital transformation plans that seek to maximise the value of technology and digital services. To support improvements in both customer and colleague satisfaction and organisational efficiency. 

The role will focus on being a champion for ‘Digital Onward’ across the organisation, working collaboratively with colleagues to define, implement and deploy effective solutions to support business, organisational and customer service improvements. The successful candidate will design and deliver change workshops and partner with functional teams to develop a prioritised roadmap and action plans to support the delivery of Onwards digital strategy, whilst leading large scale technology and system projects collaboratively with our project office and ICT leads, as well as maximising potential of existing technologies.

In order to be successful you should have a demonstrable track record of leading and delivering large scale digital change programmes, be a digital specialist with a clear understanding of how AI, RPA and digital design thinking can provide value to both customers and colleagues. Experience of ICT architecture and design is also important. You will also be educated to degree level or with relevant senior level experience.

All posts are recruited to the recruitment salary and movement to the confirmed salary is based on successful completion of a 6 month probation.  As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.

Due to Covid-19, we have adapted our working arrangements under government guidelines and Safe Systems of Work.  Discussions around the current working arrangements and Safe Systems of Work specific to the role will take place during the interview process. If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.