This job has expired

Digital Change Manager

Employer
Lizzie Bennett
Location
RH12 1JW, Horsham
Salary
£47,000 - £55,000 per annum
Closing date
28 Sep 2021

View more

Function
Corporate Services, Policy / Strategy
Seniority
Manager
Salary Band
£30,000 to £60,000, £40,000 - £49,999, £50,000 - £59,999
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
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Job Details

Passionate about making sure digital change lands brilliantly with end users? Know how to communicate and engage with people in a variety of ways that make information ‘stick’? Read on!

We’re looking for a Digital Change Manager to drive the embedding and adoption of our Digital Strategy at SHG.  

We have a large portfolio of digital solutions that we are rolling out on our journey to becoming a ‘Connected SHG’ – the digital strategy vision for Southern Housing Group.

Our colleagues are moving to cloud solutions, working on different types of devices. Our portfolio of projects include a new HR and Finance system; utilising Sharepoint Online, MS Teams and Onedrive as part of managing documents, sharing information and collaboration; and improving solutions for our customer facing teams including optimising our Dynamics 365 CRM, our Verizon Omnichannel system, and our field based app, Photobook. For our customers we are building on our new customer app functionality including redesigning customer services such as parking, estate services and our repairs online solution.

This role is the key to ensuring we deliver new solutions that prioritise our end users needs for communication, training and adoption. We have many different roles and teams across SHG that will require different ways of communication and adoption.

The roles reports into the Head of Digital Strategy & Delivery, with line management responsibility of a team of Product Owners who understand our colleagues and customers and their priorities. A key oart of the role is to embed Agile principles in the tam, and champion the end users and their product backlogs as the priority for any project delivering a digital solution.

The role will develop and delivery our very first Change & Adoption Framework – making sure that all projects delivered by the Digital Strategy team are aligned with it

To thrive in this role, you need to be a strong leader with a focus on Agile ways of working, and end user needs. You will be a subject matter expect in change management and will be passionate about delivering digital solutions to make things better for both our customers and colleagues.

There is an opportunity to include a cover letter with your application. Please use this opportunity to provide additional information on how you meet the criteria as set out in the person specification, and why you are the best candidate for this role.

We have offices in Horsham, Sussex; Clerkenwell, London; Maidstone, Kent and Newport, Isle of Wight, with most of our digital team based out of the Horsham and London offices. Given the current Covid-19 pandemic, we’re following government guidance in relation to where people work, with many of our staff balancing working from home with working from the office depending on the nature of their role. We are planning a hybrid model of working in the future, allowing staff the flexibility to work from home, but also attend the office as needed for their role.

 

What we need from you

  • Experience of delivering technology focussed change initiatives
  • Able to build and follow a change management framework
  • A leader who can inspire others and influence change
  • Results orientated, able to prioritise various tasks and deal with conflicting demands
  • Holds an industry recognised qualification in project/change management or equivalent experience

 

What we’ll offer you

  • A salary of £47,000 - £55,000 per year, depending on skills/experience
  • 23 days holidays (plus public holidays) and as we close between Christmas and New Year, we give you another 3 days!
  • The chance to buy or sell additional leave
  • £250 in vouchers as part of our colleague referral scheme
  • Ongoing support for your wellbeing
  • An inclusive environment where it’s OK to be you!
  • Flexible benefits with some really exciting options!

 

 

Why work for Southern Housing Group?

There’s never been a better time to join Southern Housing Group. You’ll be part of a dynamic team within a flexible and innovative organisation who are stable and independent, which is crucial during these unprecedented times. Our customers come from all walks of life, and so do our colleagues. We actively encourage applications from people of any background who can bring an array of experience, skills and culture to our business, making us stronger and united. We celebrate our diversity and offer a safe environment where you can feel comfortable to truly be yourself. We’re proud to be part of various networks including BAME, The Women’s Network, PRISM – we’re also a Stonewall Diversity Champion, allowing those from within the LGBTQA+ community to feel empowered to express themselves freely without prejudice.

  • What we do – We're a charitable business with social objectives, and customer service is at the heart of our business. We're proud of our reputation as a financially strong, stable, and independent housing provider. Every penny we make is reinvested in new homes, improving our services, and helping transform people’s lives.
  • What we offer – We offer career progression, competitive salaries, and excellent benefits. We support and train our staff to excel as they develop their careers.
  • Diversity & Inclusion – Southern Housing Group is an equal opportunities employer and seeks to employ a workforce which reflects the diverse community at large. Please note that in order to be considered for these opportunities you must have the right to work in the UK. Our roles may require travel between our various offices.
  • Values – We are a values led organisation, and our principles resonate throughout the heartbeat of the company. Our values are Working Together, Getting Things Done and Doing the Right Thing.

 

As a Disability Confident employer with disabled-friendly offices and remote working opportunities, we actively encourage everyone to come and work for us, regardless of any form of disability. As such, we’ll happily make any reasonable adjustments throughout the recruitment process to help you, should you need it. If you need additional support with your application due a disability, please contact us  and we’ll be happy to help.

Company

Who we are and what we do

Southern Housing Group is one of the largest housing associations in the UK and has a well-established reputation as a successful business with social objectives. The Group provides a a range of homes for people in housing need, including social rent, affordable rent, shared ownership and outright sales.

We exist to provide homes for more than 72,000 customers in over 28,500 homes, making lives better and investing in communities. With around 1,000 employees, we’re an organisation that’s growing.

We are a member of the G15, which represents London's largest housing associations. The G15 houses one in ten Londoners and builds a quarter of London's new homes.

Southern Housing Group won the “Housing Association of the Year” award at the WhatHouse? Awards 2018. The Group also won the award for “2018 Best Large Development” at the National Housing Awards for our development at Bow River Village in London.

Why work for us

What we do – We're a charitable business with social objectives, and customer service is at the heart of our business. We're proud of our reputation as a financially strong, stable, and independent housing provider. Every penny we make is reinvested in new homes, improving our services, and helping transform people’s lives.

What we offer – We offer career progression, competitive salaries, and excellent benefits. We support and train our staff to excel as they develop their careers.

Diversity & Inclusion – Southern Housing Group is an equal opportunities employer and seeks to employ a workforce which reflects the diverse community at large. Please note that in order to be considered for these opportunities you must have the right to work in the UK. Our roles may require travel between our various offices.

Values – We are a value led organisation, and our principles resonate throughout the heartbeat of the company. Our values are Working Together, Getting Things Done and Doing the Right Thing.

Rewards and benefits

Pay and rewards We've recently reviewed our salary structure, both internally and in comparison to the external market and the rest of the housing sector, to help us ensure our salary structure is competitive and helps us attract the best candidates.

Benefits – We want to help you achieve a happy work-life balance. This is what we offer:

  • Great holidays – Up to 26 days, plus public holidays
  • The chance to buy extra leave and discount cards
  • £250 in vouchers via our employee referral scheme
  • Three times basic salary life cover
  • A benefits programme offered by a BUPA Employee Assistance Plan
  • A generous pension scheme. We will pay a maximum of 9% if an employee contributes 6% or more in to your chosen pension plan

Flexible working – We offer the following choices under our flexibility policy:

  • Annualised hours
  • Term time only working
  • Compressed hours
  • Career breaks
  • Flexitime and opportunities to work from home

Staff awards – Every year, we organise a long service award ceremony celebrating colleagues who’ve been with us for 5, 10, 15, 20, 25, 30, 35, and 40 years.

We also regularly recognise and reward colleagues who provide excellent service to our customers and internally.

Cycle2Work – The Cycle2Work scheme allows you to purchase a bicycle and equipment (up to the value of £1,000) tax and VAT free.

Travel season ticket loan – You can apply for a travel season ticket loan where we buy your season ticket up front and you pay us back, interest free.

Discounted gym membership – Employee discounts are available at various gyms close to our offices.

Find Us
Website:
Telephone
020 7553 6479
Location
Fleet House
59 - 61 Clerkenwell Road
London
London & Regional Offices
London & Regional Offices
EC1M 5LA
GB
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