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Director of Housing & Communities

ema consultancy
Kidderminster, Worcestershire
£108,015.14 plus a 10% car allowance, (£118,816)
Closing date
8 Oct 2021

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Community and Customer Services, Housing / neighbourhood management, Tenant services, Executive & Senior, Senior management
Full Time
Organisation Type
Housing association / RP
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Job Details

There couldn’t be a better time to take on this key leadership role at Community Housing. A new Chief Executive, a new Chair, and a new corporate plan all make this the ideal moment to take stock and refresh how we work, to ensure that we have the right structure, talent and objectives in place to deliver the very best on behalf of our customers. But we aren’t starting from scratch. We have a track record spanning more than 20 years, so we want to harness that knowledge and expertise as we look forward to the next two decades, and beyond.

As Director of Housing & Communities you’ll ensure that our services are designed around the things that matter most to customers; that we are highly responsive to customer needs; and that we continually test and evaluate new ways of working to achieve maximum effectiveness with the resources at our disposal. Customer insight and performance data will be vital tools in achieving this and you’ll promote a ‘right first time’ culture that ensures high levels of customer satisfaction and optimum use of resources. You’ll bring a good technical appreciation of key aspects of a successful housing management service, but you will also play a central and highly visible strategic role as part of our executive team.

We expect that you’ll already have a proven track record of successful leadership in the sector and that you can demonstrate how your intervention has led to better outcomes for customers. You’ll be accustomed to operating at a strategic level, working in partnership with others, and negotiating and influencing at a senior level on behalf of your organisation. You should bring a highly developed appreciation of the different tools that can be used to bring about organisational change – both operational and cultural. And you’ll have a clear sense of how digital tools can support better customer engagement and outcomes.

Please visit the candidate site at for more information. Alternatively, you can call our consultants at EMA, Anne Elliott on 07875 762029 or

Ian Robertson on 07947 126329.

Closing date: 8 October (noon).

No agencies please.


ema consultancy is all about people – and the organisations they work in, and the organisations they lead.

We provide a range of services to ensure our clients attract, retain and develop talented people who match their values and culture.

We do this through a range of services, including pay and reward reviews, coaching recruitment for board and executive roles, learning and development support and structure recommendations following merger or other significant change.

You might need us as you are unsure of the best package to attract your next board chair, or perhaps as you are considering merger and need to understand what your ideal new employee structure should look like. You may be seeking support if a colleague has to take unexpected leave or a second expert opinion during difficult times such as disciplinary or employee relation issues. We can also offer quick turnaround upper and lower quartile benchmarking reports for individual posts.

Whatever you approach us for, you can be confident that we’ve been making a positive difference to our clients for more than 13 years. Contact us to see how we can make a difference to your organisation.

Find Us
01926 887272
13 Dormer Place
Leamington Spa
CV32 5AA
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