This job has expired

Customer Solutions Coordinator

Employer
Clarion Housing Group
Location
England, Kent, West Malling
Salary
£27033 - £31793 per annum
Closing date
4 Oct 2021

View more

You need to sign in or create an account to save a job.

Job Details

If you're looking for a job where you can really make a difference, and deliver exceptional customer service we want to hear from you!

We're looking for two compassionate and friendly Customer Solutions Coordinators to join the teams based in West Malling and Croydon.

You'll work as part of a dedicated complaints resource to ensure we provide appropriate resolutions for customers. You'll be responsible for investigating complaints and member's enquiries providing timely responses that offer full explanation and wherever possible, resolution for customers.

The Customer Solutions strategic goals are to improve performance, prevent complaints and ensure a single way of working. You'll provide expert advice to our customers and business areas. This will in turn enable you to achieve your own and team targets.

Other responsibilities include:

  • Supporting lead handlers and senior managers with investigations and responses in a thorough and timely way

  • Resolving dissatisfaction where possible and appropriate outside the formal complaints process

  • Working collaboratively with other staff, teams and external suppliers to resolve issues and deliver high levels of customer satisfaction

You'll already have proven experience of effective complaint handling and working in a customer service environment. You'll also need to demonstrate excellent communication and listening skills with experience of communicating verbally and in writing with customers, suppliers, colleagues and external stakeholders.

You'll also need:

  • Knowledge of CRM with the ability to understand dashboards

  • Proficient and confident use of electronic document management systems

  • Excellent organisational skills with experience of prioritising own work load

  • A good understanding of social housing and the role of Housing Associations

What you can expect from us

Clarion Housing Group is a business for social purpose and a charitable registered society; we're also a great place to work. We pride ourselves in employing some of the most talented people. As standard we offer;-

  • Competitive salaries that are benchmarked regularly against current market rates

  • Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service

  • A flexible benefit scheme tailored to you, inclusive of dental insurance, restaurant card, cycle to work; we also give you 1% of your salary to spend on whichever approved benefit you like!

  • Matched pension contributions of up to 7.5%

  • Flexible and agile working for the majority of our employees

Other perks

  • Company Bonus Scheme

  • Eye care vouchers

  • Holiday trading scheme allowing you to buy and sell leave

  • Free counselling and legal advice scheme for you and your family

  • Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.

If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.

Closing Date: Monday 4th October 2021 at midnight

For further details on this vacancy, please click 'apply' or visit our website.

We really want to hear all about you, so please provide us with as much information of your experience and career to date when you apply.

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

Company

Clarion Housing Group

Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.

Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target.  Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group.  The proceeds from sales are invested in our social purpose.   

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.

Building homes. Developing futures.

Find Us
Website:
Location
6 Tooley St
London Bridge
London
GB
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert