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Support Officer - Syrian Families

Clarion Housing Group
England, Kent, West Malling
£18278 - £25000 per annum
Closing date
6 Oct 2021

View more

Community and Customer Services, Housing / neighbourhood management
Fixed Term Contract
Full Time
Organisation Type
Housing association / RP
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Job Details

Do you have what it takes to help make a difference to people's lives? Do you have experience of working with refugees? If so, this could be the role for you!

We have a fantastic opportunity for a Support Officer to join our Supported Housing team in West Malling.

You'll be providing intensive support to nominated vulnerable Syrian Refugee families. You'll also provide a programme of support and meet all key tasks as set out by Kent County Council.

Your main priority will be ensuring all pre-arrival preparation is completed as set out within your key tasks. You'll be travelling to the airport with a translator to collect families as pre-arranged. Ensuring families settle into their new home and completing the necessary paperwork including tenancy agreements.

Some of the key responsibilities include:

  • Co-ordinate and maintain the package of support, and work towards achieving all key tasks

  • To work closely with other agencies to ensure residents are able to access a full range of services and support

  • To deliver an effective and efficient housing management service to tenants

  • Maintain administration systems and databases, processes and accurate records and contribute to monthly performance reports

  • Work as part of a team to assist in maintaining a healthy and safe environment for the families

Due to the nature of the role, you'll have a patient, caring and sensitive approach when dealing with the families. Floating Support experience essential.

What you can expect from us

Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

  • Competitive salaries that are benchmarked regularly against current market rates

  • Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.

  • A flexible benefit scheme tailored to you, inclusive of dental insurance, restaurant card, cycle to work; we also give you 1% of your salary to spend on whichever approved benefit you like!

  • Matched pension contributions of up to 7.5%

  • Flexible and agile working for the majority of our employees

Other perks

  • Company Bonus Scheme

  • Eye care vouchers

  • Holiday trading scheme allowing you to buy and sell leave

  • Free counselling and legal advice scheme for you and your family

  • Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.

Please note that on occasion, some out of hours working may be required and you will be required to take part in an on call rota, which covers a full week including the weekend.

You must have the ability to travel regularly across West Kent and take clients to appointments/shopping on a daily basis.

If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.

Closing Date: Wednesday 6th October 2021 at midnight

For further details on this vacancy, please click 'apply' or visit our website.

This post is subject to an Enhanced Adult and Child Criminal Record Check Clearance.

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.


Clarion Housing Group

Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.

Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target.  Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group.  The proceeds from sales are invested in our social purpose.   

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.

Building homes. Developing futures.

Find Us
6 Tooley St
London Bridge
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