Housing Concierge

Homeside Lodge, Wallsend

Full Time (Permanent) 37.5 hours per week

Spot Salary of £18,576 Per Annum, plus, brilliant benefits!

Enabling our customers to live safely. That’s when it hits home!

We have fabulous opportunity for you to join our awesome team. We support our brilliant customers at Homeside Lodge is an extra care scheme for 55’s and over located in Wallsend. Care and Housing staff are available on site 24 hours a day to support our customers with all needs. We have a fantastic team of staff consisting of Care, Housing, Caterers, Cleaners and Concierge.

Our customers have a range of care and housing needs inclusive of dementia, complex health and learning disabilities and our staff are trained in providing the best care to suit their needs. We fully promote enablement ensuring our customers are living as independently as possible within their home.

We are regulated by the Care Quality Commission (CQC). CQC are the independent regulator of health and social care in England who monitor the service we provide to ensure we meet fundamental standards of quality and safety. There is a full time Registered Manager as well as a large care team that support customers with all aspects of care needs, instructed by the local authority.

We have 45 en-suite apartments which include a wet room, walk in shower and wood floors. We have 6 communal dining rooms, 6 communal kitchens and 6 communal bathrooms. There is also one main kitchen where the catering team are based and one large communal dining room. We offer a full furniture pack which includes a bed, wardrobe, bedside table and draws for customers who don’t have belongings to bring with them.

As our Housing Concierge you’ll play a really important role in supporting the smooth running of our services. You will carry out regular Health and Safety tasks and ensure good record keeping to ensure the safety and security of our buildings and of our customers, and make sure we get on with our neighbours!

You’ll get involved in lots of different activities which will include monitoring CCTV, regularly patrolling the premises, monitoring visitors to and from the building and ensuring tenancy conditions and service rules are adhered to.

Customer quote

“I love Homeside Lodge and all the staff. I have never felt more safe or at home than since moving here!!”

About our team
You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. You will also join the wider Management team and will work with our brilliant Operations Manager Katie, our Senior Client Services Manager, Richard and our Registered Manger, Sophie who all have a wealth of experience in housing, care and support. We all work together and support each other to achieve excellence within our services. To us were not just a team we’re a ‘work family’.

Working hours
You’ll work on a rota basis between the hours of 09:00am and 21:00pm and take your turn working weekends and bank holidays. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!

About you
You’re passionate and motivated to help vulnerable older people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative.

If you’re not the biggest fan of technology, that’s not a problem to us. You do need to know that we are quite a high tech company and most of our application process and mandatory learning are online. However we’re glad to support you, if you need help.  

It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Concierge job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

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