Waking Nights Housing Concierge
Full Time (37.5 hours per week), Permanent
Spot Salary of £18,576 pa
Plus, brilliant benefits!
Enabling our customers to live safely. That’s when it hits home!
We have fabulous opportunity for you to join our awesome team. We are opening a new and brilliant service that will support customers in Allerdale who have faced problems of homelessness or have been at risk of homelessness.
Through the support you and your team of colleague will provide customers will be given their own property for a period of up to two years. During this time, you will help support your customers to get ready for independent life. You’ll work in a person-centred way to support customers with their support needs, ensuring that through the night our customers are happy and safe.
About our team
You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family’. Our Operations Manager is James, he has been working for Home Group for 11 years now!
Kevin Lambert is our Senior Client Service Manager and he has also been at Home Group for 11 years, Kevin has a wealth of knowledge and experience to share with you. This is a new and exciting team and you will join a staff team of 5 other colleagues who will look to make this service as brilliant as it possibly can be.
We provide 24-hour support to our customers each day and every day. You’ll work on a rota basis and take your turn working between the hours of 8pm and 8am. You’ll work on a rota basis and take your turn working days, evenings, weekends and bank holidays.
We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!
Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank. You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid on a weekly basis.
As our Housing Concierge you’ll play a really important role in supporting the smooth running of our services. You will ensure the safety and securing of our buildings and of our customers, and make sure we get on with our neighbours!
You’ll get involved in lots of different activities which will include monitoring CCTV, regularly patrolling the premises, monitoring visitors to and from the building and ensuring tenancy conditions and service rules are adhered to. As our housing support Concierge, you’ll also provide out of hours cover being the first point of contact for our clients during the night and at times we’ll also need you to do some general cleaning duties too.
You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative.
If you’re not the biggest fan of technology, that’s not a problem to us. You do need to know that we are quite a high-tech company and most of our application process and mandatory learning are online. However, we’re glad to support you, if you need help.
It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!
When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.
Want to know more?
If you’re not reading this advert on our career’s pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Concierge job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!
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