At Lewisham Homes, we believe in building on potential. As an Assistant Rent Officer, your ability to assist with the accounting of rents and service charges could have a real impact on people’s lives.

Lewisham Homes is an ambitious not-for-profit organisation focused on improving housing in the borough. As well as managing 19,000 homes on behalf of Lewisham Council. We aim to provide a better experience and more opportunities for residents, communities – and the dedicated people who join our growing team.

As an Assistant Rent Officer, you will be responsible for investigating rent account queries, checking daily direct debit reports and liaising with the Income Team to make any amendments.

If successful the main duties of your role will be:

• Assist with the accounting for rents and calculation of service charges. This includes, but not limited to, the prompt and accurate posting of all income receipts to individual customer accounts, the processing of any refunds, write offs and corrections.

• Investigate rent account queries, check daily direct debit reports and liaise with the Income team to make any amendments. Provide advice and assistance to our customers over the phone and via email in relation to rent management.

• Administer the tenants home contents insurance and similar schemes ensuring all necessary paperwork is up to date and payments of premiums are made.

• Carry out all relevant administrative functions to set up, close and adjust tenant accounts upon request. This will include acquired and new build properties.

• Check and process any adjustments from the Income, Tenancy, and Customer Services Teams.

• Help to ensure that the Rent and Service Charge team provides an excellent customer focused professional service to tenants and leaseholders.

• Any other ad-hoc roles linked to the rent accounting function.

We expect everyone at Lewisham Homes to be eager to learn new skills and to help others. As a major local employer with over 500 staff, we are committed to providing opportunities for personal development, plus flexible and agile working to help us to continue to embrace wellbeing. We also offer benefits including: season ticket loan, 26 days annual leave plus bank holidays, health & wellbeing benefits and membership of the local government pension scheme.

Please note this is a 12 month fixed term contract.

This role is agile working with some days being office-based.

For more information about Lewisham Homes and this opportunity, please visit our website.