About this role
At MTVH customers are our number one priority. We have come up with several internal structures and positions within our business to steadily deliver this promise not only to our customers but to our colleagues as well. Dealing with Anti-Social Behaviour is key to this improved service, so we have expanded the team to focus on this and created a new role of Tenancy Enforcement Lead. For the role we seek an ambitious, confident, and assertive individual who will contribute towards creating a positive impact to the way we provide our service to our customers.
The Role of Tenancy Enforcement Lead might be challenging, yet at the same time rewarding as you can observe a positive impact that your work has. You will achieve this through several activities and tasks. This may include leading investigations and managing high level ASB reports, preparing witness statements and legal packs for court cases and keeping track of upcoming pending evictions. You will also support our Local Housing Managers through ASB cases and assist them with sustaining customers tenancy. You will also be responsible for liaising with authorities and investigators in order to investigate cases such as tenancy fraud and closing ASB cases. This role will be covering the Surrey and Hampshire area.
What you will need to succeed
To succeed in this role, you will need to be able to deal with difficult situations as well as distressed people and quickly escalate situations. You will have to be concise and have an eye for the detail especially when it comes to collecting witness statements and evidence. To successfully complete your tasks, you will have to be confident and be able to pursue, collaborate and finish the tasks that are in front of you. This is especially necessary when you deal with cases such as tenancy fraud, supporting victim’s family or ensuring that the conflict does not escalate further in the communities.
The nature of this role means that the post holder will be involved in regulated activity with vulnerable adults. To meet our commitment to providing safe, high quality services to our customers we will complete an basic background check with the Disclosure and Barring service. Once an offer of employment is made. A new check will be completed every three years.
Training on the role
There is ongoing training provided due to nature of the role to ensure your skills and knowledge are always up to date with current situation. But it is highly beneficial if you have some previous experience in dealing with complex situations, going to court, and gathering evidence.
Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established an organisation to provide homes for Windrush migrants in London. Our core purpose is that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide us in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.
We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.
What you'll get in return
We also offer a wide range of benefits. Please take a look at our benefits document attached.
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment