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Administrator

Employer
The Guinness Partnership
Location
Oldham - Bower House
Salary
£21,047 rising to £22,155 after 12 months
Closing date
4 Oct 2021

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About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

About the Team
Our Customer Accounts Team is responsible for Our main purpose is to prevent customers getting into debt and ensure they maintain a healthy account balance. This involves working with new customers to set up monthly direct debits, proactively contacting customers when they have missed a payment, setting up plans to reduce arrears and giving tips and guidance about managing income and avoiding missed payments in the future.

About the role
We have an exciting permanent opportunity for an Administrator to join our team in our Oldham office on a full-time basis.

The successful applicant will provide a comprehensive administration and support service to the Customer Accounts Team. This will include preparing and processing legal documents for court, keeping accurate records, updating systems and purchase orders.

Please review the attached role profile for the full list of responsibilities.

What we’re looking for
We’re a customer-focused organisation so we know that how we do things is just as important as what we do. You’ll not only be a highly organised Administrator, but you’ll also have great customer service skills and a willingness to go the extra mile to get the job done. You’ll also be able to demonstrate:

Essential:

  • Experience of working to deadlines and targets.
  • Customer service experience.
  • Good attention to detail.
  • Good oral and written communications.
  • Good knowledge of Microsoft Office.
  • Able to demonstrate Guinness behavioural competencies
  • Demonstrates the Guinness Behaviours.

If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

The Guinness Partnership is an equal opportunities employer.  We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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