Administrative Assistant

Blue Octopus Recruitment Ltd
Sale, Greater Manchester and agile working
£20,802 - £23,779 per annum
Closing date
29 Oct 2021

View more

Community and Customer Services, Corporate Services, Administration
Assistant / coordinator
Full Time
Organisation Type
Housing association / RP
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Job Details

The Role:

A vacancy has arisen in our Property Services team for an experienced Administrative Assistant to provide support across all areas of the department.

Reporting to the Project Manager in Property Services , the main roles and responsibilities for this role are to:

  • Respond to enquiries regarding Property Services Department andrecord them in Open Housing CRM.
  • Provide routine administrative support to the Planned works, Assets Repair & Voids team to support the delivery of efficient services.
  • Support the effective coordination of all the services within the Property Services Department.
  • Support the effective coordination of services, including working with planners and voids co-ordinator.
  • Raise and complete Purchase Orders/Open Housing Orders and ensuring timely processing of all invoices.
  • Liaise with Contractors to ensure their Service Delivery is in line with the THT’s performance targets.
  • Assist the Department’s Surveyors in arranging Zoom Virtual Inspections with customers.
  • Ensure that all work is undertaken in line with regulatory requirements.
  • Provide a high-quality service to the Trusts customers.
  • Operate and maintain standard internal systems and procedures in line with agreed operating guidelines.
  • Support data entry and the collation of relevant information to support team activity and ensure with GDPR.
  • Provide standard guidance to internal colleagues and customers with defined area of expertise, escalating or passing on specialist enquiries as appropriate.
  • Develop an awareness of other departments and service areas and communicate effectively with colleagues.
  • Carry out the customer liaison role, booking in work and keeping customers up to date on larger contracts. Arrange pre-entry surveys / dilapidation inspections. Assist in the collation of customer satisfaction for all works.

The Person:

The successful candidate will have the following;

  • Good standard of education, including excellent literacy and numeracy skills
  • It is essential that the candidate has advanced Microsoft applications skills/Knowledge, particularly Excel.
  • It is desirable that the candidate have experience of working in a similar environment.
  • Excellent customer service and communication skills are essential for this role as are exceptional organisational skills and a keen eye for detail.
  • Positive can-do attitude.

What Trafford Housing Trust can offer you:

Trafford Housing Trust (THT) is an independent housing company providing more than 9,000 quality affordable homes within the Trafford area of Manchester and across the North West. As a social enterprise, we are a ‘profit-for-purpose’ organisation, striving for a society transformed, free from poverty, inequality and injustice.

Trafford Housing Trust encourages a healthy work/life balance with family friendly policies, and we offer an attractive benefits package for employees, as well as a competitive and transparent system of pay and reward. These benefits include:

  • Excellent training and development opportunities
  • Access to the Social Housing Defined Contribution pension scheme
  • Free Trafford Leisure Gym Membership
  • Access to Westfield Health Plan
  • Annual leave allowance of 31 days per annum

Unfortunately we are not accepting applications from previous applicants



Blue Octopus partners with employers from a multitude of different sectors and industries, using our next generation technology and recruitment expertise to help attract, engage and hire the best talent for their unique career opportunities. We know that having the right people in place is crucial to every business’ current and future successes, regardless of the area they operate in.

Over the last decade, our experience has allowed us to specialise in several sectors, including social housing.

Blue Octopus has a strong history of working with social housing providers to help them hire the best talent and improve their talent management processes. This experience, coupled with knowledge developed over time, has allowed us to fully understand both the market itself and the skills required within the sector. We understand that operating at a high standard, efficiently and cost-effectively, is vital for our clients in the Social Housing sector, who provide a much-needed service for their tenants.

Find Us
Octo House, 2 Station Road
West Yorkshire
LS21 3HX
United Kingdom
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