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Residents Sustainment Officer

Employer
London Borough of Hackney
Location
London
Salary
£34,689 - £35,949
Closing date
17 Oct 2021

View more

Function
Community and Customer Services, Housing / neighbourhood management, Tenant services
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Local authority
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Hackney’s award winning Housing Services are responsible for managing over 30,000 homes in one of London’s most diverse and vibrant boroughs.

We are working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

The role of Resident Sustainment Officer is an exciting opportunity for a highly motivated and creative individual to join our Housing Services team to provide exceptional customer service for our residents and build on this service.

In this challenging and rewarding role, you will have the necessary communication and networking skills to work directly with residents and key partnering services. Your “can do” ethos, unparalleled organisational skills and problem solving abilities will empower you to manage a varied caseload, and collaborate with others to address support needs and achieve positive outcomes.  You will have demonstrable experience of working in an agile context and the ability to work routinely from different locations across Hackney to best meet the needs of the communities that we serve.

These practical abilities will be complemented by your comprehensive knowledge of the role of registered social landlords gained from experience working in the social housing sector. A detailed understanding of housing & safeguarding legislation and a working knowledge of the welfare benefits system will also ensure that you are equipped to make a success of this cross cutting role.

Candidates will be required to successfully complete an enhanced DBS check before commencing employment.

If this unique opportunity interests you, please apply.

For an informal discussion about this role, please contact Liz George on 07814103273.

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.

Closing date for applications: 17 October 2021

Interview date: TBC

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworksjobs@hackney.gov.uk

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