JOB TITLE: Compliance Surveyor
RESPONSIBLE TO: Head of Contracts and Compliance
To work as part of the Contracts and Compliance Team to provide effective monitoring and contract management of essential health & safety compliance specialising in fire risk assessments and legionella control whilst providing an effective customer focused service.
Carry out general surveying duties such as visiting tenanted and empty properties, diagnosing repairs and preparing specifications of work.
- To ensure customer contact is achieved within set timescales, including taking telephone calls and responding to e-mails/letters
- Carry out fire risk assessments
- Help to maintain an effective fire risk monitoring spreadsheet
- Ensure fire remedial work is issued to contractors and that the work is prioritised and tracked until completion
- Ensure legionella risk assessments and water testing is carried out as necessary
- Help to maintain an effective legionella monitoring spreadsheet
- Ensure any outstanding legionella testing and remedial is issued to contractors and that the work is prioritised and tracked until completion
- Deal with legal disrepair cases and respond to solicitor’s enquiries as necessary
- Deal with day to day repair enquiries as required
- To participate in customer engagement and feedback with a view to continuous improvement
- To liaise with other departments/staff/outside agencies as appropriate
- Visit tenanted and empty properties, diagnosing repair defects and issue orders to contractors as necessary
- Ensure that all works are within budget and completed within agreed timescales
- General support for the Contracts & Compliance Team
- To participate in training, following identification of needs through a training needs analysis
- To be committed to work towards gaining a technical qualification such as a diploma in building construction, BSC in Building surveying and working towards gaining a professional qualification such as RICS or CIOB.
- Be available out of hours on a rota basis to deal with enquiries when contracted by the out of hours company
- To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.
- Recognise, respect and promote the different roles and diversity of the individuals within the business.
- To actively contribute towards key performance indicators and professional standards.
- Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
- To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives
- To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge
- Attend and participate in training and other meetings and staff events as required
- Be an effective member of your team, presenting a positive impression of your section and the business.
- This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected
- This role requires the individual to travel to various sites across our housing stock and it is expected that an individual in this role has a full driving licence and access to a car with relevant insurance