Hampshire, Havant (Covering Gosport, Portsmouth and Fareham)
Full Time (37.5 hours per week), Fixed term 6-month contract
Salary circa £26,000 negotiable based on skills and experience
plus, brilliant benefits!
Supporting our customers to better manage their finances. That?s when it hits home.
We have a fabulous opportunity for you to join our really awesome team as a Housing Manager. Your role in a nutshell is to make our customers happy! It?s not just about providing our customers with a home; it?s about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) that we make it easier to deal with.
Yes, we collect rent, chase arrears, fill void properties, manage estates and deal with anti-social behaviour. But it?s so much more than that. It?s also about working closely with our colleagues to make sure that where our customers need support, that we help them to live their best lives!
?Home Group has improved my situation dramatically by providing me with a safe and secure place to live. I am so happy to finally find my forever home?
About our team
You?ll join our wonderful Team who are super passionate about delivering on our Customer Promise to our customers in the region. To us were not just a team we?re a ?work family?. We don?t just love to support our customers, we?re there for each other too!
The housing team is managed by Louise who loves the great outdoors, and when not walking, running or riding her bike, loves spending time with her 2 house rabbits!
Where you?ll work
You?ll work across Hampshire, Surrey and Sussex but you will have specific responsibility for our rented, leasehold and shared ownership properties in Gosport, Fareham and Portsmouth. The great news is that you will have the flexibility of working either from home from our office in Havant. We?ll give you the technology and kit to make that easy.
It?s the team?s unwritten rule that you attend the important appointments in life, be it your child?s school play, your partner?s graduation, or to get your new fridge delivered. Our focus is on getting the job done, not your working hours! We would expect your main hours to be worked Monday ? Friday but the occasional evening and weekend work will be needed so that you can meet up with our customers who are at work themselves.
You'll have a proven passion for delivering excellent customer service and a genuine desire to help our customers. You will demonstrate effective relationship, negotiation, conflict resolutions skills and the ability to self-manage and prioritise. You'll also need an understanding of housing, neighbourhood management, housing law, universal credit, welfare benefits and how this relates to the work of a Registered Provider.
You will be responsible for carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, lettings and other related tasks. You will continuously improve services to meet challenging targets and obtain best value for customers, working in partnership with stakeholders, external partners and colleagues. You will also signpost our customers to our varied access channels within the contact centre, improving their access to our range of services.
Here at Home Group we have invested heavily in our future and use current and up to date equipment. You?ll be issued with the latest kit, which could include a Surface Pro and mobile. So, it's really important to us that you are technologically savvy (or at the very least not a technophobe!)
As this is a Mobile working and community-based role, you need to be able to drive, as well as having access to a car insured for business purposes.
When you join, you?ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don?t have a transferrable one.
Want to know more?
If you?re not reading this advert on our career?s pages, press the APPLY NOW button to access lots of useful stuff! You?ll be able to download the Housing Manager Job description, and find out more about Home Group. We?ve also got some short films that show you what it?s like to work here, and we know you?ll want to find out more about our award winning benefits and rewards package!
Don?t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we?ve also got some great templates to help you.
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!
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