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Waking Nights Housing Concierge

Home Group
Gateshead (Chevington)
£10,000 - £19,999
Closing date
1 Nov 2021

View more

Community and Customer Services, Housing / neighbourhood management
Assistant / coordinator
Full Time
Organisation Type
Housing association / RP
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Job Details

Waking Nights Housing Concierge
Full Time, (37.5 hours per week), Permanent
Salary £18,576 pa
Plus, brilliant benefits!

Enabling our customers to live safely. That’s when it hits home!

Calling all you night owls! This advert is only worth reading if you are one of those people who prefer staying awake and working through the night rather than snoozing the night away like the rest of us! We are looking for two dedicated night workers who won’t fall asleep on the job! Are you as energised as a new Duracell bunny? Have the alert skills of a meerkat? If so…this is the job for you!

This is a really exciting, shiny new opportunity here at Home Group. It’s based in our brand-new Move On service in Gateshead. Your role will be pivotal in supporting to create an inclusive caring community for our customers. As part of “Move on” you will be the first port of call for any customers needing assistance during the night.

You will also be expected to monitor CCTV in a small community as well as the cameras within the service itself. Our community cameras are predominantly used to identify things like fly tipping and to report any antisocial behaviour in the area to the police. There will be some light cleaning duties and a bit of health and safety work too. The great news is that you won’t be expected to patrol the community, just monitor via CCTV. To assist in keeping you safe you will use Alert com with regular hourly check ins.

Gateshead Move-on service consists of 50 self-contained flats’ mainly in the Leam Lane area of Gateshead. Our aim is to help our customers develop the skills needed to maintain their tenancy and live successfully in the community.

About our team
While you will be lone working through the night, you’ll never truly be without support, as there is a great team around to help you! Our “Out of Hours Team” who are based in Newcastle will be on hand to provide advice and assistance if needed at any time between the hours of 5pm to 9am, as well as having an On-Call Manager.

Our service will be staffed day and night, with our full team led by Karen, the Senior Client Service Manager. Karen has managed many different Home Group Services and her favourite thing to do is setting up new innovative projects like this one! Our aim is to be the very best at what we do which is delivering housing related support.

Working hours
You’ll be working while most of us will be tucked up at home and likely asleep. You will work on a shift basis which will include working late evenings and nights each week which will include some bank holiday and weekend working. Your working pattern will generally be a mixture of 4 on 4 off or 3 on 3 off between the hours of 8pm and 8am in any given week. We look need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!

About you
As our Housing Concierge you’ll play a really important role in supporting the smooth running of our services. You will ensure the safety and securing of our buildings and of our customers, and make sure we get on with our neighbours!

You’ll get involved in lots of different activities which will include monitoring CCTV, regularly patrolling the premises, monitoring visitors to and from the building and ensuring tenancy conditions and service rules are adhered to.  As our housing support Concierge, you’ll also provide out of hours cover being the first point of contact for our clients during the night and at times we’ll also need you to do some general cleaning duties too.

You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative.

If you’re not the biggest fan of technology, that’s not a problem to us. You do need to know that we are quite a high-tech company and most of our application process and mandatory learning are online. However, we’re glad to support you, if you need help.  

It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?
If you’re not reading this advert on our career’s pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Concierge job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

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There’s never been a more exciting time to join us, as we build and sell over 10,000 new homes across the UK.  From affordable housing to our brilliant private sale brand Persona, we’re shaking up the new build market.  You’ll have the opportunity to work on everything from affordable homes to luxury apartments and build the career you want with us. 

As one of the UK’s largest developers of new homes and providers of houses for affordable rent.  We also provide long term integrated health and social care housing.  We don’t just build houses, we build homes and develop vibrant communities where people want to live. 

What keeps us busy?

We’re building homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! 

We’re winners of the 2018 UK Housing Awards Development Programme of the Year, Silver Best House at the What House Awards 2018, and RESI Landlord of the Year 2016.  We’re constantly challenging the status quo, delivering unparalleled schemes and ground-breaking products.  We pride ourselves on building happier, healthy homes, putting space and people before profits.

Oh and did we mentioned that we rank No. 27 in the UK’s Best Large Places to work, and 17th in Stonewall Top 100 Employers 2019?    

We’re growing

As we’re building new homes, we’re growing our team too so there are lots of opportunities for you to join us across the UK.  So whether you’re acquiring land, designing places, delivering schemes, selling homes or regenerating neighbourhoods.  You’ll be working alongside brilliant people to unlock bold opportunities, exciting new partnerships and collaborative projects across the UK. 

Join us

You can find out more about us and our current vacancies on our website at or on our Facebook and Linkedin pages.    

High-flying career, work life balance, brilliant benefits and a cherry on top!  There are so many reasons you’ll love working at Home Group.


Find Us
2 Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
Tyne and Wear
NE12 8ET
United Kingdom
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