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Assistant IT Infrastructure Engineer

Hightown Housing Association Limited
Hemel Hempstead, Hertfordshire
£30,630 pa
Closing date
22 Oct 2021

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Corporate Services, IT
Assistant / coordinator
Full Time
Organisation Type
Housing association / RP
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Job Details

About the Role

An exciting opportunity has arisen for an Assistant IT Infrastructure Engineerto join our team.

To administer, maintain and support the Association`s network, hardware infrastructure including software and operating systems. This role also requires the provision of a high quality, efficient, effective and secure information communications and technology service to the Association. This role provides a learning opportunity to transition from working on the IT Helpdesk, and acquire the skills necessary to become an IT Infrastructure Engineer. This role will involve working closely with, and learning from the IT Infrastructure Engineer(s), under the oversight of the IT Operations Manager.

Youll be responsible for:

  • Ensure that users have the equipment and systems access required to complete their day-to-day tasks. Provide staff with advice, support and assistance for any IT issues.
  • Install, configure and administer the IT infrastructure including servers, printers, PCs, laptops, networking equipment, and audio-visual equipment (TVs, projectors, etc).
  • Write and update documentation, procedures and policies for existing IT systems, services or telecommunications equipment.
  • Help ensure all security, backup and disaster recovery arrangements for hardware, software and telecommunications are in place and operating correctly.

About You

We are looking for someone who is:

  • Have experience working in an IT environment

  • Have experience supporting and building Windows PCs and Laptops

  • Highly organised and can multitask effectively

  • Able to work as part of a team to deliver an excellent service

  • Flexible in your approach to work

  • Committed to equality and diversity

  • Able to take a positive approach to supporting others

The Benefits

In return for your hard work and commitment, we offer a benefits package which includes:

  • Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
  • £30,630 pa for a 35 hour a week contract
  • Regular support from your line manager and colleagues
  • Annual bonus based on satisfactory performance
  • Monthly attendance bonus on top of your basic salary
  • Annual salary and cost of living review
  • Commitment to health and wellbeing with the Five Ways to Wellbeing
  • Ongoing professional development and support to deliver outstanding support
  • Workplace pension scheme and life assurance of three times your annual salary
  • Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
  • Friendly and supportive team environment
  • Employee assistance helpline
  • Mileage paid for car usage
  • Well-equipped on-site gym

How to Apply

To apply for this position please complete an online application form below.
Please see below for a copy of the Assistant IT Infrastructure Engineer Job description.

Closing date: Friday 22nd October 2021

Interview date: Wednesday 27th October 2021

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We are an Equal Opportunities Employer.

We are currently working on plans to safely re-open our offices in Hemel Hempstead. All candidates must be able to commute to our office in Hemel Hempstead on four days each week once the offices do re-open.


Hightown is a charitable housing association transforming thousands of lives every year.

We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We have high ambitions, a principled approach and a dependable, flexible team that delivers.

We are a charitable association aiming to help people who cannot afford to buy or rent housing at market values. 
We currently manage over 7,000 homes (principally in Hertfordshire, Berkshire, Bedfordshire and Buckinghamshire) and employ over 1,000 full and part time staff. We have an annual turnover of £90 million and a development programme that will deliver around 450 new affordable homes each year.


Building homes. Supporting people.


  • Put residents and service users first.
  • Treat people with respect
  • Be cost effective
  • Don't compromise standards or safety
  • Develop passionate and committed teams


Hightown’s aim is to provide as many homes as we can at below market rates and a wide range of housing and support for people who are vulnerable and/or disabled. Hightown’s history over more than 50 years shows our continuing focus on our strong social purpose.

We are rated highly for financial and operational performance; and have a high grading from the Regulator of Social Housing.
Hightown is committed to retaining its distinctiveness and its reputation for making projects happen which demonstrate Hightown’s values and contribution to society.

We believe that, by developing decent homes and supporting individuals to live with confidence, independence and choice, our work delivers a tangible positive impact for local communities

Please see our vacancies below:

Find Us
01442 292309
Hightown House
Maylands Avenue
Hemel Hempstead
Hemel Hempstead
United Kingdom
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