Service Desk Analyst

Blue Octopus Recruitment Ltd
WF13 1AX, Dewsbury, West Yorkshire
Salary £23,212
Closing date
3 Nov 2021

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Corporate Services, IT
Full Time
Organisation Type
Housing association / RP
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Job Details

Permanent, Full Time (37 hours per week)

About the role

Here at Connect Housing, we have a fantastic opportunity within our Information Services Team. We are going through a period of exciting transformational change, with effective ICT systems at the heart of our future plans. We need an extra pair of hands though, to help us manage ICT support, whilst we continue to develop and upgrade our systems, alongside adopting a whole new suite of software. This is where you come in.

The Service Desk Analyst will act as 1st line support to the organisation, operating the service desk and providing software and hardware support across multiple sites. We’re a relatively small and informal organisation, so you can expect to get involved in a ‘hands-on’ way, with opportunities for expanding knowledge based as our change plans are realised.

About you

  • Experience of a similar role is important to us.
  • Experience in a customer support environment.
  • Comfortable working with Microsoft Server architecture, VMware and Citrix virtual environments.
  • Knowledge of general office Information Technology components, including PC’s, thin clients, IP telephony, mobile, printers.
  • We would like you to be a technical expert, but people and values are paramount, so you’ll be enthusiastic about working for an organisation that has a strong social purpose to support our local people and places to be the best they can be. This isn’t just about sitting behind a desk, but about providing a visible and approachable support service to our staff.

About Connect

At Connect, our values are at the heart of everything we do and our vision is to contribute towards a sustainable and just society. These aren’t just words to us and, at Connect, you get to really use your skills and talents to contribute towards healthy, happy lives. We love to make a difference and we balance our earnestness with a friendly and informal culture; over 90% of staff would recommend Connect as a great place to work, though we by no means rest on our laurels. Change is ever-present and our internal and external goals are always bold.

In return, you join a supportive and forward-thinking team, within an organisation that champions development, growth and inclusion. We want everyone at Connect to be their best and to be themselves, bringing their shared values and individual strengths to the job. We welcome applications from all sectors; if you have something to bring to the table, we’d love to hear from you.

Benefits include:

  • 26 days’ annual leave rising to 31 plus public holidays
  • Bupa Cash plan
  • Occupational pension plans
  • MyPlace benefits: retail discounts and offers

Please note, Connect Housing reserve the right to close the role earlier and therefore we encourage early applications.


Blue Octopus partners with employers from a multitude of different sectors and industries, using our next generation technology and recruitment expertise to help attract, engage and hire the best talent for their unique career opportunities. We know that having the right people in place is crucial to every business’ current and future successes, regardless of the area they operate in.

Over the last decade, our experience has allowed us to specialise in several sectors, including social housing.

Blue Octopus has a strong history of working with social housing providers to help them hire the best talent and improve their talent management processes. This experience, coupled with knowledge developed over time, has allowed us to fully understand both the market itself and the skills required within the sector. We understand that operating at a high standard, efficiently and cost-effectively, is vital for our clients in the Social Housing sector, who provide a much-needed service for their tenants.

Find Us
Octo House, 2 Station Road
West Yorkshire
LS21 3HX
United Kingdom
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