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Heating Officer

Employer
Southern Housing Group
Location
Maidstone, Kent with WFH
Salary
plus amazing benefits
Closing date
24 Oct 2021

View more

Function
Homes and Asset Management, Maintenance / Repair
Seniority
Officer
Contract
Fixed Term Contract
Hours
Full Time
Organisation Type
Housing association / RP
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Job Details

Are you dedicated to offering excellent customer service? Do you have experience and/or knowledge of gas servicing and safety checks?  If so, you may be interested in our opening for Heating Officer based at our Maidstone office on a full time, 12 month fixed term contract. 

You’ll be based at our modern, vibrant office in Maidstone. This is located close to amenities with free onsite parking. We also offer the flexibility for agile working to allow you to work from home and so we’ll provide you with the necessary mobile working equipment. The 35 hours per week will be worked Monday to Friday, 7 hours per day.

As the Heating Officer, you will deliver a quality, customer focussed, comprehensive and co-ordinated service acting as first point of contact for colleagues, residents and contractors for gas servicing and safety checks ensuring compliance is maintained.

You will be in charge of producing a weekly gas reporting email to the Group. You will manage the heating inbox and deal with incoming enquiries and daily repair requests. You will produce various reports for your internal colleagues and managers. You will oversee the management of gas checks at our properties and complete monthly service reconciliation.

You will support the team administrator with complex queries and investigations and will be an important part of a larger team who will deliver excellent customer service to our residents.

You will ensure complaints are dealt with quickly and effectively and that H&S protocol is always adhered to.

There is an opportunity to include a cover letter with your application. Please use this opportunity to provide additional information on how you meet the criteria as set out in the person specification, and why you are the best candidate for this role.

 

What we need from you

  • Experience in a similar role would be desirable
  • Able to effectively use MS Office especially MS Excel
  • A strong communicator – able to speak about complex subjects to varying audiences
  • A team player

What we’ll offer you

  • A salary of circa £28,000 per year, depending on skills/experience
  • 23 days holidays (plus public holidays) and as we close between Christmas and New Year, we give you another 3 days!
  • The chance to buy or sell additional leave
  • £250 in vouchers as part of our colleague referral scheme
  • Ongoing support for your wellbeing
  • An inclusive environment where it’s OK to be you!

Company

Who we are and what we do

Southern Housing Group is one of the largest housing associations in the UK and has a well-established reputation as a successful business with social objectives. The Group provides a a range of homes for people in housing need, including social rent, affordable rent, shared ownership and outright sales.

We exist to provide homes for more than 72,000 customers in over 28,500 homes, making lives better and investing in communities. With around 1,000 employees, we’re an organisation that’s growing.

We are a member of the G15, which represents London's largest housing associations. The G15 houses one in ten Londoners and builds a quarter of London's new homes.

Southern Housing Group won the “Housing Association of the Year” award at the WhatHouse? Awards 2018. The Group also won the award for “2018 Best Large Development” at the National Housing Awards for our development at Bow River Village in London.

Why work for us

What we do – We're a charitable business with social objectives, and customer service is at the heart of our business. We're proud of our reputation as a financially strong, stable, and independent housing provider. Every penny we make is reinvested in new homes, improving our services, and helping transform people’s lives.

What we offer – We offer career progression, competitive salaries, and excellent benefits. We support and train our staff to excel as they develop their careers.

Diversity & Inclusion – Southern Housing Group is an equal opportunities employer and seeks to employ a workforce which reflects the diverse community at large. Please note that in order to be considered for these opportunities you must have the right to work in the UK. Our roles may require travel between our various offices.

Values – We are a value led organisation, and our principles resonate throughout the heartbeat of the company. Our values are Working Together, Getting Things Done and Doing the Right Thing.

Rewards and benefits

Pay and rewards We've recently reviewed our salary structure, both internally and in comparison to the external market and the rest of the housing sector, to help us ensure our salary structure is competitive and helps us attract the best candidates.

Benefits – We want to help you achieve a happy work-life balance. This is what we offer:

  • Great holidays – Up to 26 days, plus public holidays
  • The chance to buy extra leave and discount cards
  • £250 in vouchers via our employee referral scheme
  • Three times basic salary life cover
  • A benefits programme offered by a BUPA Employee Assistance Plan
  • A generous pension scheme. We will pay a maximum of 9% if an employee contributes 6% or more in to your chosen pension plan

Flexible working – We offer the following choices under our flexibility policy:

  • Annualised hours
  • Term time only working
  • Compressed hours
  • Career breaks
  • Flexitime and opportunities to work from home

Staff awards – Every year, we organise a long service award ceremony celebrating colleagues who’ve been with us for 5, 10, 15, 20, 25, 30, 35, and 40 years.

We also regularly recognise and reward colleagues who provide excellent service to our customers and internally.

Cycle2Work – The Cycle2Work scheme allows you to purchase a bicycle and equipment (up to the value of £1,000) tax and VAT free.

Travel season ticket loan – You can apply for a travel season ticket loan where we buy your season ticket up front and you pay us back, interest free.

Discounted gym membership – Employee discounts are available at various gyms close to our offices.

Find Us
Website:
Telephone
020 7553 6479
Location
Fleet House
59 - 61 Clerkenwell Road
London
London & Regional Offices
London & Regional Offices
EC1M 5LA
GB
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