Manager - Contracts
Closing date: 15/10/21
Fixed term contract until 31/03/2022
What we offer..
We understand how important life is outside of work so, as well as competitive salary and 33 days annual leave, we are totally committed to flexible working. We’ll support you, wherever possible, so that you don’t miss out on what truly matters to you.
If you do ever need a little bit of extra help we have a great employee assistance programme, financial well-being support and access to loads of great discounts with leading high street names.
Our range of network groups are also there to support you to truly be yourself at work and play a key role in helping shape our future.
If you are a member of a professional body we’ll pay for your membership and once you get your top of the range digital kit you’ll be good to go in one of our great offices (or at home!)
A bit about the role...
Working in a team with Jane Evans Senior Contract Manager, the Contract Manager will play a critical role in Help to Buy. You will be joining our small but enthusiastic and experienced team who are committed to making positive change in how we deliver home ownership.
Jane believes in delivering a first-class customer service, resolving issues informally wherever possible, taking an innovative and creative approach to operational issues. Jane believes in working in a collaborative & flexible way and values diversity in experience and perspective to foster good decision making and problem solving within their team.
This is a rare chance to shape the future of Help to Buy in a fast growing, national organisation with real social purpose. Working with key stakeholders and a professional operations team you will ensure efficient, consistent and effective resolution of issues and the have the opportunity to help us provide an excellent customer journey.
The role will support the design and delivery of key strategic projects around Help to Buy contract management. There are some rewarding projects to get involved with and this is an excellent opportunity to balance day to day delivery whilst bringing innovative solutions to the Help to Buy offering.
A bit about you…
Whilst our day job is to deliver first class customer service to our stakeholders on Help to Buy, you will be used to "spinning several plates" at once and will always be looking for ways to improve and innovate.
You'll be comfortable supporting the stakeholders with complex issues, aiming to deliver high standard of customer service.
Delivering on a mission as bold as ours isn’t always easy. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as an operations team. You will enjoy working in an innovative, fun and engaging way and be able to negotiate and persuade.
As an experienced contract manager professional, you’ll understand how to manage colleagues and be able to demonstrate you can work with others as part of a team in a collaborative, inclusive way.
Who are we?
We are the Government’s national housing agency. Our role is to accelerate the pace of house-building across the country, particularly in areas where there are the most serious affordability issues – meaning people are struggling to find homes.
We have the appetite, influence, expertise and resources to drive positive market change and meet the Government’s ambition to deliver 300,000 new homes a year. We are using our land, influence, funds and knowledge to increase the pace, scale and quality of new homes accelerating delivery in areas of greatest demand and helping create great places to live. Within the next few years, we will have invested over £27 billion across our programmes. To deliver against these aims we’re building a different kind of public service - join us to help make this happen.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme.
Homes England are a geographically diverse community. We are all working from home at the moment and so our new colleagues can be based almost anywhere providing that their commute to their relevant base office is reasonable when we come back together. Colleague well-being is our top priority.
Please note that Homes England are currently consulting on a pay and grading review. We will share information with candidates about the outcome of this review and any impact that this may have on this role throughout the recruitment process.