Housing Manager

Employer
Home Group
Location
Hertfordshire
Salary
£20,000 - £29,999
Closing date
8 Nov 2021

View more

Function
Community and Customer Services, Housing / neighbourhood management
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
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Job Details

DESCRIPTION/RESPONSIBILITIES:

Housing Manager

Hybrid location: working from home, our regional offices and our properties and estates in the South of England  

Full Time (37.5 hours per week)

Fixed term Contract - 12 months

Salary circa £30,000 negotiable based on skills and experience 

Plus, Brilliant Benefits

Empowering to live rewarding and happy lives. That?s when it hits home

We have fabulous opportunity for 3 Housing Managers to join our fantastic team. Your role will focus specifically on estate management, ensuring you are supporting our customers with fire, health and safety protocols and actions. You will work closely with our Maintenance and Compliance teams to put customer safety at the forefront of everything you do.

Your role in a nutshell, is to make our customers happy! It?s not just about providing our customers with a home; it?s about engaging and building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky, we as a team make it easier to deal with.

Yes, we collect rent, chase arrears, fill void properties, manage estates and deal with anti-social behaviour. But it?s so much more than that. It?s also about working closely with customers and colleagues to make sure that where support is identified we help them as best as we can.

About you

You'll have a proven passion for delivering excellent customer service and a genuine desire to help our customers.  You will demonstrate effective relationship, negotiation, conflict resolutions skills and the ability to self-manage and prioritise.  You'll also need an understanding of housing, neighbourhood management, housing law, universal credit, welfare benefits and how this relates to the work of a Registered Provider.

You will be responsible for carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, lettings and other related tasks.  You will continuously improve services to meet challenging targets and obtain best value for customers, working in partnership with stakeholders, external partners and colleagues.  You will also signpost our customers to our varied access channels within the contact centre, improving their access to our range of services.

Here at Home Group we have invested heavily in our future and use current and up to date equipment. You?ll be issued with the latest kit, which could include a Surface Pro and mobile. So, it's really important to us that you are technologically savvy (or at the very least not a technophobe!)

It?s important to us that you have worked in a housing and customer service environment before. Don?t worry, we won?t drop you in the deep end, we?ll help to you understand how things work at Home Group!

As this is a Mobile working and community-based role, you need to be able to drive, as well as having access to a car insured for business purposes. 

If you would like to find out more about the role, please contact Mandeep on 07909257929 who will be happy to have a chat with you.

Where you?ll work

You?ll work across our 4 South Regions: London & South East, East of England, Midlands and South West. Don?t worry, you?ll be allocated an estate within those regions depending on your current location. You?ll spend time on the road working closely with our Housing Managers and Maintenance teams, so you?ll be happy with frequent travel. Don?t worry we?ll pay you expenses to cover this use! 

The great news is that you will have the flexibility of working either from home or in one of our local offices and we?ll give you the technology and kit to make that easy.

Working hours

As a team we?re critical to supporting our customers. This means you?ll work to cover core hours Monday to Friday and be flexible enough to work some evenings if required. The good news is that you will have a degree of flexibility, as it?s the team?s unwritten rule that you attend the important appointments in life. So, whether it?s your child?s school play, your partner?s graduation, or to get your new fridge delivered we?ll work with you in what matters. Our focus is on getting the job done, not your working hours!

About our team

To us were not just a team we?re a ?work family?. Our manager is Mandeep, whose worked in various roles in the organisation over 10 years. There are 3 of us in the team, although we are part of a larger team of Housing Managers too, and we don?t just love to support our customers, we?re there for each other too! 

Francis who has worked at Home Group for 14 years, is fantastic with really understanding our customers? needs and sharing his knowledge with other colleagues. Francis loves the job because he has always been able to strike a good work life balance.

Jan who has been with the team since January 2021, has experience in the sector that spans over 20 years. She has a keen eye for really helping our customers out of some difficult situations. Jan is a keen walker and dog lover.

The team is very friendly and supportive and will be there to assist you.

When you join, you?ll need to have a valid Standard Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don?t have a transferrable one.

Want to know more?

If you?re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You?ll be able to download the Housing Manager Job description, and find out more about Home Group. We?ve also got some short films that show you what it?s like to work here, and we know you?ll want to find out more about our award winning benefits and rewards! 

To apply 

Don?t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we?ve also got some great templates to help you.  

Be yourself at Home 

Home?Group?is?committed to?tackling?prejudice and discrimination, not just for our customers, but?for our?colleagues too!?We?re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We?recognise and celebrate our differences, together we make Home Group a great place to work!?

Company

There’s never been a more exciting time to join us, as we build and sell over 10,000 new homes across the UK.  From affordable housing to our brilliant private sale brand Persona, we’re shaking up the new build market.  You’ll have the opportunity to work on everything from affordable homes to luxury apartments and build the career you want with us. 

As one of the UK’s largest developers of new homes and providers of houses for affordable rent.  We also provide long term integrated health and social care housing.  We don’t just build houses, we build homes and develop vibrant communities where people want to live. 

What keeps us busy?

We’re building homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! 

We’re winners of the 2018 UK Housing Awards Development Programme of the Year, Silver Best House at the What House Awards 2018, and RESI Landlord of the Year 2016.  We’re constantly challenging the status quo, delivering unparalleled schemes and ground-breaking products.  We pride ourselves on building happier, healthy homes, putting space and people before profits.

Oh and did we mentioned that we rank No. 27 in the UK’s Best Large Places to work, and 17th in Stonewall Top 100 Employers 2019?    

We’re growing

As we’re building new homes, we’re growing our team too so there are lots of opportunities for you to join us across the UK.  So whether you’re acquiring land, designing places, delivering schemes, selling homes or regenerating neighbourhoods.  You’ll be working alongside brilliant people to unlock bold opportunities, exciting new partnerships and collaborative projects across the UK. 

Join us

You can find out more about us and our current vacancies on our website at www.homegroup.org.uk/careers or on our Facebook and Linkedin pages.    

High-flying career, work life balance, brilliant benefits and a cherry on top!  There are so many reasons you’ll love working at Home Group.  https://youtu.be/624xZO1nXqY

 

Find Us
Website:
Location
2 Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
Tyne and Wear
NE12 8ET
United Kingdom
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