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Neighbourhood Specialist

The Guinness Partnership
£28,000 (Recruitment Rate) £29,600 (Confirmed Rate)
Closing date
17 Oct 2021

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Community and Customer Services, Housing / neighbourhood management, Tenant services
Full Time
Organisation Type
Housing association / RP
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Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

At Onward we’re working towards creating positive spaces, which extends to not only to the communities we serve but to our workplaces being positive spaces that are open, diverse and inclusive.  Onward is committed to being a diverse and inclusive organisation in every aspect of our work. 

We are looking for a Neighbourhood Specialist (1 post) to join our Neighbourhoods team 


Reporting to the Neighbourhood Delivery Manager, you will deliver face to face customer services in our neighbourhoods  work collaboratively with other teams to deliver our neighbourhood plan objectives and ensure our landlord requirements are met.

You will let our homes to minimise rent loss and contribute to tenancy and neighbourhood sustainability. You will respond to customer enquiries and be the visible presence of the organisation within our neighbourhoods. Whilst listening to customer views and encouraging resident involvement, you will be making recommendations for how the organisation can respond.

You will develop effective local partnerships with other front facing service providers, operating in our neighbourhoods; deliver neighbourhood management actions within our suite of compliance plans and manage service charges. This will include preparing budgets and identifying renewals whilst consulting and informing residents.

To be successful, it is essential you have knowledge and awareness of related housing regulations / law.   The role would suit people who have previously worked in similar roles such as Housing Officer.  You will also have significant experience of developing partnership working with support agencies, local authorities and community groups. 

All posts are recruited to the recruitment salary and movement to the confirmed salary is based on successful completion of a 6 month probation.  As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.

Due to Covid-19, we have adapted our working arrangements under government guidelines and Safe Systems of Work.  Discussions around the current working arrangements and Safe Systems of Work specific to the role will take place during the interview process. If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

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