Executive Director Customer Services

Campbell Tickell
South London
circa £122,500
Closing date
4 Nov 2021

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Community and Customer Services, Housing / neighbourhood management, Tenant services, Executive & Senior, Senior management
Full Time
Organisation Type
Housing association / RP
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Job Details

Wandle seeks an executive colleague whose convictions align to ours – that our customers should have homes to be proud of and services they can trust.

Our transformation journey is underway. We have invested in our staff and digital infrastructure, with emphasis on the intelligent use of data and a focus on customer experience. So, there is a robust platform for our new Executive Director Customer Services to build up from. Your background may be in housing or property services (or both) and you will value the premium that we place on collective leadership.

We operate in diverse communities and are proud to be part of the vibrancy of South London. We also take pride in knowing that our homes and services really do make the difference to people’s lives. If our value proposition to customers aligns to your thinking about the impact that social housing should have, then we hope you will feel that Wandle could be the home for your talent.

The pack for the role is at www.campbelltickell.com/jobs

Kathy Carter, from Campbell Tickell is available for follow-up discussion on 07786 831690.

Closes: Thursday 4th November 2021,12 noon


Campbell Tickell is a well-established multi-disciplinary management consultancy, providing an extensive range of services to a variety of clients. Our reach spans sectors including housing, social care, sport and leisure, large charities, health, care and education, as well as broader commercial providers in retail, finance, and tertiary services, central/local government, social enterprise and other regulated sectors. Across the UK, we are the largest recruiter of executive and non-executive roles with housing associations. Our clients range from the largest in the country to the smallest.

Now in our twentieth year, we have worked with more than 750 organisations across the UK, Ireland and beyond. Our services include: executive and non-executive recruitment; interim management; governance and strategy; business and financial planning; regulation and troubleshooting; organisational development; salary review, job evaluation and benchmarking; procurement; asset management and development; mergers and partnerships; growth and new business; regeneration and stock transfer and more.

We have a strong track record in recruitment, having recruited to more than 500 roles since 2015, including Chief Executives, Directors, Assistant Directors, Heads of Service, Board Chairs, Board and Committee members to name a few.

We pride ourselves in our first-time successful appointment rate of 97.6% for executive recruitment, and 99% for non-executive recruitment, which is credited to our ability to reach quality people from a range of sectors for skills in areas such as: Regeneration; Development, Asset Management; Strategic Finance; Customer Experience; IT and Service Transformation; HR & OD; Governance and Support and Care; Our ability to understand clients’ needs and position opportunities in the market, ensures we find the right candidate for you and maximise value for money.

Find Us
0203 434 0990
Olympic Office Centre
8 Fulton Road
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