Customer Wellbeing Specialist - Outreach

Employer
Catalyst Housing Limited
Location
Central London / West End, London
Salary
Up to 34792 UKP per year
Closing date
8 Nov 2021

View more

Function
Community and Customer Services, Care and support
Seniority
Assistant / coordinator
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
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Job Details

We are looking for a Customer Wellbeing Specialist to provide holistic person centred advice services that make customers feel empowered and enhances their financial, mental, physical and emotional wellbeing.





About us





We’re one of the UK’s leading housing associations, a member of the G15 group of London’s largest housing associations, with 34,000 homes and 1,200 employees in London and the Home Counties.



We are inspired by the benefits of a diverse workforce. We encourage diversity and inclusion at all levels of our organisation and are fully committed to equality of opportunity. We have been voted a Sunday Times top 100 Best Company to Work for, investing care, time and resources in our people.





Our purpose





Our purpose at Catalyst is to provide ‘homes people love’. That means everything from creating and maintaining great homes, to delivering excellent service to customers every day. We offer a wide range of housing solutions and opportunities for our diverse range of customer needs and requirements including, rent, part ownership or purchase. By doing so, we build more than homes – we build communities.





What we’re looking for:





· Can you demonstrate the ability to deliver a community outreach advice and wellbeing service that provides customer direct support?



· Do you have a demonstrable track record of delivering excellent customer service, delivering tangible outcomes for a diverse range of customers?



· Do you have excellent communication skills and the ability to build effective relationships?





If so, this is the perfect role for you!





We currently have a great opportunity for a Customer Wellbeing Specialist to join us on a permanent basis.





Do you have what it takes?





To succeed in your role as a Customer Wellbeing Specialist you will:





· Maintain effective relationships with internal and external customers and stakeholders, by being visible, engaged and present at all times.



· Deliver an excellent customer service to all internal and external customers by being the first point of contact for all matters related to the Communities team utilising the outreach process.



· Provide customers with excellent advice that is timely and accurate by maintaining effective partnerships and referral routes with a wide range of statutory and voluntary sector organisations.



· Collaborate with colleagues across all other customer facing teams, in particular Allocations, Customer Service Centre, Estates, Income, Neighbourhoods and Repairs to ensure early referrals of customers facing vulnerable circumstances



· Utilise your knowledge of welfare benefits, legislation, and regulatory standards to support the Team Leader in ensuring Advice Services are efficient, effective, and legally compliant.





The UK has a housing problem which affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution and you could be too!



This role is subject to an enhanced DBS check and requires a full, clean driving licence. This is a mobile role and you will be working on our estates with our customers requiring regular travel to several locations, both in and outside of London.





Additional Documents





View the full Role Profile



View the Catalyst Privacy Statement





The benefits





We’re committed to making Catalyst a great place to work. As well as offering a positive culture we offer a competitive pay and benefits package, some of which are listed below:





· Competitive salaries that are benchmarked regularly against current market rates



· Up to 27 days paid annual leave up, to a maximum of 30 days



· Two additional paid volunteering days each year



· A generous salary sacrifice pension scheme: matching a contribution of 3- 5% of your monthly salary with up to another 9% by us



· Flexible and agile working



· Learning and development programme where we invest in your personal development and training as soon as you start work with us





To find out more, take a look at our benefits page - https://careers.chg.org.uk/catalyst-benefits/





Ready to apply?





To be considered for the role of Customer Wellbeing Specialist, please click on the ‘Apply Now’?button and submit your details along with a copy of your CV and a supporting statement.




Company

The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution.

We are one of the UK’s leading housing associations – a member of the G15 group, with over 21,000 homes. We’re here to make a purposeful difference, providing housing solutions and opportunities for those who can’t afford a home without our help.

We offer a wide range of homes, for rent, part ownership or purchase. And by doing so, we build more than homes – we build communities.

We also work hard to be a great employer, to deliver outstanding customer service and to be a high-performance business. We are absolutely committed to our social purpose, in every part of our organisation. And we always seek to do better.

We’re a Sunday Times top 100 Best Company to Work for. We invest a lot of time and resources in our people because we know it’s our people who will drive our success.

Find Us
Website:
Telephone
020 8832 3334
Location
Ealing Gateway
26-30 Uxbridge Road
Ealing
London
London
W5 2AU
GB
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