Housing Manager

Employer
Home Group
Location
Dundee (River Court)
Salary
£20,000 - £29,999
Closing date
11 Nov 2021

View more

Function
Community and Customer Services, Housing / neighbourhood management
Seniority
Manager
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
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Job Details

Housing Manager

Dundee

Temporary for 9 months, Full Time (37.5 hpw)

Salary circa £28,950 per annum dependent on skills and experience

Plus, our Brilliant Benefits!

Empowering to live rewarding and happy lives. That’s when it hits home

We have fabulous opportunity for you to join our awesome team as a Housing Manager. Your role in a nutshell, is to make our customers happy! It’s not just about providing our customers with a home; it’s about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) that we make it easier to deal with.

Yes, we collect rent, chase arrears, fill void properties, manage estates and deal with anti-social behaviour. But it’s so much more than that. It’s also about working closely with our colleagues to make sure that where our customers need support, that we help them to live their best lives!

About you
You will be responsible for carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, lettings and other related tasks. You will continuously improve services to meet challenging targets and obtain best value for customers, working in partnership with stakeholders, external partners and colleagues. You will also signpost our customers to our varied access channels within the contact centre, improving their access to our range of services. It’s important to us that you have experience in carrying out anti-social behaviour investigations, a forward-thinking professional with excellent problem-solving skills.

We’re looking for someone who fully recognises the importance of multi-agency working and work in partnership with our key agencies including Police Scotland, Dundee City Council Anti-Social Behaviour Team, Scottish Fire and Rescue, Environmental Health, Social Work, Registered Social and Private Landlords. As well as recognising when to refer people who are involved in antisocial behaviour to supporting agencies.

As this is a community based role, you’ll need to travel around to spend time with your customers. You could do this role using public transport, or if you drive and have access to a vehicle that would also be amazing! (we pay your expenses to cover this use!)

About our team
To us were not just a team we’re a ‘work family’. Our manager is Anne Marie and has been working for us for over 20 years! There are 8 of us in the team, and we don’t just love to support our customers, we’re there for each other too! We all work hard but have fun too! Our team are looking forward to welcoming you and sharing their skills and knowledge with you!

Where you’ll work
You’ll work across Dundee and have the flexibility of working either from home or in one of our local offices. The great news is that we’ll give you the kit to make that easy!

Working hours
Our team’s support is critical to our customers. This means you’ll usually work 37.5 hours per week Monday - Friday. The good news is that you will have a degree of flexibility, as it’s the team’s unwritten rule that you attend the important appointments in life. So, whether it’s your child’s school play, your partner’s graduation, or to get your new fridge delivered we’ll work with you to be flexible. Our focus is on getting the job done, not your working hours!

When you join, you’ll need to have a valid Standard Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You’ll be able to download the Housing Manager Job description and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.  

Be yourself at Home
Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work!

#HousingJobs #Housing #Welfare #Antisocialbehaviour # arrears #Voidmanagement #DundeeJobs

Company

There’s never been a more exciting time to join us, as we build and sell over 10,000 new homes across the UK.  From affordable housing to our brilliant private sale brand Persona, we’re shaking up the new build market.  You’ll have the opportunity to work on everything from affordable homes to luxury apartments and build the career you want with us. 

As one of the UK’s largest developers of new homes and providers of houses for affordable rent.  We also provide long term integrated health and social care housing.  We don’t just build houses, we build homes and develop vibrant communities where people want to live. 

What keeps us busy?

We’re building homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! 

We’re winners of the 2018 UK Housing Awards Development Programme of the Year, Silver Best House at the What House Awards 2018, and RESI Landlord of the Year 2016.  We’re constantly challenging the status quo, delivering unparalleled schemes and ground-breaking products.  We pride ourselves on building happier, healthy homes, putting space and people before profits.

Oh and did we mentioned that we rank No. 27 in the UK’s Best Large Places to work, and 17th in Stonewall Top 100 Employers 2019?    

We’re growing

As we’re building new homes, we’re growing our team too so there are lots of opportunities for you to join us across the UK.  So whether you’re acquiring land, designing places, delivering schemes, selling homes or regenerating neighbourhoods.  You’ll be working alongside brilliant people to unlock bold opportunities, exciting new partnerships and collaborative projects across the UK. 

Join us

You can find out more about us and our current vacancies on our website at www.homegroup.org.uk/careers or on our Facebook and Linkedin pages.    

High-flying career, work life balance, brilliant benefits and a cherry on top!  There are so many reasons you’ll love working at Home Group.  https://youtu.be/624xZO1nXqY

 

Find Us
Website:
Location
2 Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
Tyne and Wear
NE12 8ET
United Kingdom
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