As the Lettings Advisor you will be responsible for managing the lettings process and any tenancy changes across different tenures. You will ensure that the void rent loss is minimised and KPIs are achieved. This will include managing relationships with external stakeholders to help with void property management and reducing void loss. You will need to work with our customers on identifying any possible risks or support required and liaising with relevant teams to resolve it. All the lettings’ processes will need to be followed as well as MTVH policies and procedures and will required to keep accurate records.
Additionally, you will be required to source applicants by various methods including local authority, internal transfers and direct lets. This will be followed by robust pre-tenancy checks and risk assessments that you will carry out with selected potential candidates to set up successful tenancies. Next you will be required to provide all tenancy documentation via agreed IT systems to enable competition of signups by locally based housing teams. In case of ending tenancy, you will manage the end of tenancy process.
This is a 6-month FTC to cover a period of maternity.
What you’ll need to succeed
A good working knowledge of Housing Practice, Lettings Policy and processes and knowledge of Housing Benefit, Universal Credit and other welfare benefits is essential for this role. But to really succeed it is your values and passion that will differentiate you. At MTVH our values of Care, Dare and Collaborate run through all that we do, and we’re looking for people who demonstrate these behaviours every day of the week.
For this role we are seeking people who are efficient and understand KPIs and their role in achieving them as it is based in a target-driven environment. The successful candidate will be able to identify any potential customer needs and make a decision outside of the policy. Therefore, for this role it is essential to be able to work under pressure and manage own workload. The successful candidate also needs to be a strong communicator and be able to communicate on all levels and act as a point of contact for internal and external stakeholders if required. Lastly, this role requires working efficiency in MS Office and working outside of office hours if needed.
Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established an organisation to provide homes for Windrush migrants in London. Our core purpose is that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide us in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.
We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.
What you'll get in return
We also offer a wide range of benefits. Please take a look at our benefits document attached.
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.