Make a difference, every day, to the lives of our students.

About You

You will have accomplished and demonstrable customer care skills, whilst bringing enthusiasm, passion and dedication to a customer-focused role. You are able to cultivate effective working relationships with colleagues and stakeholders at all levels and demonstrate high levels of emotional intelligence at all times.

You will have excellent all-round experience in customer service within a Facilities Management or similar fast-paced environment. You will have outstanding communication skills, both verbal and written. You will have the ability to organise, plan and work effectively to meet deadlines, keeping calm under pressure whilst maintaining accuracy and attention to detail.

About the Role

'Customer Experience' is a dedicated and enthusiastic team and one of 13 service areas in Facilities Management, the largest support department at Edge Hill. The role of Service Delivery Coordinator will directly impact the FM contribution of an outstanding campus experience that drives the attraction, recruitment and retention of our students and wider Edge Hill Community. You have an opportunity to be a key driver in delivering an excellent customer experience for University stakeholders through building collaborative and supportive working relationships.

Rewards/Benefits

You will benefit from 22 days annual leave plus 13 bank holiday and University closure days per annum, pro rata. We aim to provide our staff with a positive work life balance and have a range of schemes in place to support this. Your continued professional development is as important to us as it is to you and we demonstrate this through our investment in your CPD activity.

You will be automatically enrolled into the Local Government Pension Scheme and have access to our staff benefits platform, which provides you with discounts across the high street to help you save money on your everyday spending such as supermarket shopping, cinema tickets, dining out and more. We also offer discounted membership to our state-of-the-art sport and leisure facilities.

About Us

Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education. 

You’ll be working for a multi award-winning institution that has been named the Times and Sunday Times’ Modern University of the Year 2022, plus University of the Year in the Educate North Awards (2021) in recognition of our continued commitment to deliver an exceptional student experience and the exceptional progress we have made to deliver investment and innovation over the past 12 months, while placing students at the heart of everything we do.

The University has been ranked Best University Workplace (Times Higher Education 2015), judged Best UK Employer (European Business Awards 2016) and highly commended in Times Higher Education Leadership and Management Awards 2017 for Workplace of the Year.

The Times Higher ‘University of the Year’ award celebrated our distinct role in “transforming lives” – reflecting a distinctive philosophy of creating opportunity from excellence.

Based on an award-winning campus in West Lancashire, Edge Hill University offers a stimulating and empowering environment for ambitious and high performing professionals.

For informal enquiries about this vacancy you may wish to contact: Samantha Durnion, Customer Experience Manager at durnions@edgehill.ac.uk

At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.