Stableway Site Manager

The Royal Borough of Kensington and Chelsea
292a Kensal Road, London, W10 5BE
£32,301 - £35,949 per annum
Closing date
3 Nov 2021

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Community and Customer Services, Housing / neighbourhood management, Tenant services
Full Time
Organisation Type
Local authority
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Job Details

About Us:

Build the relationships that transform housing management for a Traveller Community.

At the Royal Borough of Kensington and Chelsea, we put delivering for our communities at the heart of everything we do.

Totally dedicated to providing the best possible housing services for residents, our Neighbourhood Management team have a big and important mission.

They’re committed to putting customers first and proactively improving services. Working closely with residents to gain trust, this team is a perfect home for people passionate about social housing. 

The Role:

As Stable Way Site Manager, you’ll enjoy a rare opportunity to shape a new role.

It will be a rewarding post for you, with scope to make lots of planned improvements to the Stable Way Travellers site.

You’ll develop a high quality neighbourhood-based housing management service for Stable Way residents - from estate management to community development.

Building positive relationships with the residents, you’ll start consultations and gain their buy-in to the changes.

You will make sure all the services residents at Stable Way receive from us are well-coordinated and meet their needs - from repairs, to support services, to financial inclusion and more.

As well as forging trusted and honest connections with the Traveller community, you’ll communicate with Councillors and establish partnerships with colleagues across various service-delivery teams.

Please refer to the Job Description for more information.

About You:

To join us, you’ll need proven experience of delivering services to social housing residents.

Knowledge of housing legislation and landlords’ obligations, from repairs to income collection, is essential.

Ideally, you will have worked with the Gypsy and Traveller Community. If you haven’t, you’ll certainly demonstrate understanding of the Community’s specific political, housing, social and welfare issues.

Good written skills equip you to write reports and updates. And your way with people - patient and empathetic - will help you make a success of all the relationships you build, from agencies such as social services and mental health, to the residents themselves.

In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s will not be considered for this role.

We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.

 We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

 We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

Closing date: 3rd November 2021

Interview date: Week Commencing 15th November 2021


About Us

Kensington and Chelsea is one of London’s most vibrant and recognisable boroughs. It has many unique buildings, famous museums and beautiful parks. Although the borough is geographically one of the smallest in London, at just over 4.7 square miles, it is one of the most densely populated and diverse areas in Europe. It is home to the world-famous Notting Hill Carnival. Kensington and Chelsea Council (also known as RBKC) aims to provide high quality services to improve the lives of its residents and to make the borough a better place in which to live, work, and visit.

Housing and Grenfell

This department is responsible for housing, communities and improving the lives of local residents.  This includes landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes.

A significant part of our work is focused on creating stronger communities, by working together with local residents on recovery following the Grenfell tragedy.  

In response to London’s affordable homes crisis, we are committed to building more social housing to help people on lower incomes to live, work, and raise their families in the borough. Housing also covers landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes.

Our housing team also work closely with affordable housing providers and other agencies to manage homelessness and give support to older residents to live independently.  Find out more about our vacancies here.

Find Us
020 7361 3011
Third Floor, Town Hall
Hornton Street
W8 7NX
United Kingdom
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