WHICH OF THESE PHRASES BESTDESCRIBES YOU:
I’m motivated to make a difference in the local community*
I like getting stuck in, solving problems, and helping people*
I genuinely care and am confident in my abilities to drive change*
I’m looking for an interesting job and am wondering if this might be it*
I’m a bit embarrassed that most of the answers above actually apply to me*
* If you picked any of the above, read on…
This role will be covering the East Hampshire and the surrounding area.
As the Local Housing Manager, you will manage and coordinate excellent housing and estate services within a defined geographical patch. This will allow you to be the accountable customer facing representative of MTVH across all tenures including rented, shared ownership and leasehold customers. Key will be the coordination of internal and external services to meet the diverse needs of customers delivering services that meet individual and local needs to a high standard and within the guidelines set.
In addition you will be required to manage the relationship and increase MTVH reputation with defined Local Authority Partners and other external agencies and to participate in local initiatives that will improve the lives of our customers. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management.With the support of specialist teams internally this will provide you with the ability to be responsible for the solutions for our customers and own your patch.
What you'll need to succeed
While a good working knowledge of Housing Practice, Housing Law and the principles of service charge management is essential, to really succeed it is your values and passion that will differentiate you. At MTVH our values of Care, Dare and Collaborate run through all that we do, and we’re looking for people who demonstrate these behaviours every day of the week.
We are seeking people with an ambition to do things well for our customers whilst maintaining our commercial edge. At a time of continuing change, you should be able to demonstrate the ability to adapt to the circumstances. A critical factor in this role is working with both internal and external stakeholders in response to multi- faceted resident issues you will demonstrate the ability to thrive in a collaborating with others to achieve desired outcomes.
For this role you would be required to hold a driving licence and have access to a car.
Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established an organisation to provide homes for Windrush migrants in London. Our core purpose is that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide us in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.
During 2021, to achieve this we are changing the way we work with our housing customers. Our new Right Side Up approach means the customer is at the centre of what we do and they will know who to speak to in order to resolve their housing issues. Housing teams will be more present in the community and will own that customer relationship. Our community-based housing colleagues will be supported by experts across the rest of the organisation – helping them to consistently provide reliable advice and support.
We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.
To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made.