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Head of Responsive Repairs

Clarion Housing Group
England, London, Morden
£75000 - £88000 per annum + car allowance
Closing date
26 Oct 2021

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Homes and Asset Management, Maintenance / Repair
Head of services
Salary Band
Over £60,000, £90,000 - £109,999
Full Time
Organisation Type
Housing association / RP
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Job Details

Salary: £75,082 - £88,330 per annum

Location: Merton

Hours: 36 hours per week

Contract Type: Permanent

Clarion Housing Group is the country's largest housing association with 125,000 homes nationwide. We're a social landlord, providing affordable homes overwhelmingly for people who can't meet their housing needs on the open market, a property development company, a charitable foundation and a repairs and maintenance service.

We're seeking a Head of Responsive Repairs to provide strategic and operational leadership and direction to a regional team, ensuring the provision of complex repair services are delivered. You'll work closely with internal and external repair providers ensuring work is delivered within budget and to agreed services standards, supporting the Regional Director in the delivery of the Customer Strategy and Repairs Blueprint.

As a key member of the Regional Director's leadership team responsible for the responsive repair budget of circa £5.5m. We'll look to you to ensure all contracts are robustly managed, with suitable and appropriate arrangements in place to measure and monitor performance in terms of cost, quality of service and customer satisfaction.

You'll be required to ensure that aids and adaptations works provided by internal and external contractors, local agencies and local authorities meet agreed standards and deliver target levels of resident satisfaction and that works resulting from disrepair and statutory notices are robustly delivered and handled in accordance with policy.

Other responsibilities include:

  • Ensure there is a joined up locally delivered service that is consistent with national quality standards and our 2040 strategy.
  • Work with the leadership team and peers across the company to develop effective performance monitoring systems to inform direction of travel and to improve service delivery.
  • Develop consistent contract management processes for all sub-contractors used within the region, sharing best practice and process, and ensure interim arrangements are in place to manage major incidents and out of hours coverage.
  • Promote resident involvement, ensuring that proper opportunities are provided for participation and consultation and that these processes are regularly monitored and reviewed.

You'll already extensive experience of delivering responsive repairs, at a senior level preferably in a national Housing Association and an excellent track record of delivering consistent maintenance services through a range of contractors with resulting high levels of resident satisfaction.

You'll need project management, business planning and budget management skills and a sound understanding of the social housing environment, including regulation and emerging government policy

If you are capable of building and managing successful teams and delivering at consistently high levels of customer service, we look forward to hearing from you

What are the perks?

As well as joining a supportive, hardworking and performance driven team of diverse people, here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer:

  • Competitive salaries that are benchmarked regularly against current market rates
  • Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.
  • A flexible benefit scheme tailored to you, inclusive of dental insurance, restaurant card, cycle to work; we also give you 1% of your salary to spend on whichever approved benefit you like!
  • Matched pension contributions of up to 7.5%
  • Flexible and agile working for the majority of our employees.
  • Company Bonus Scheme
  • Eye care vouchers
  • Holiday trading scheme allowing you to buy and sell leave
  • Free counselling and legal advice scheme for you and your family
  • Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to enhanced maternity, adoption and paternity leave, and compassionate leave.

Closing Date: Midnight on 31st October

Interviews will be held via Microsoft Teams, date to be confirmed

For further details on this vacancy, please click 'apply'.

You can download the role profile here Head of Responsive Repairs

In the event that we receive a high volume of applications, we reserve the right to close this advert early. Please don't delay in submitting your application

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.


Clarion Housing Group

Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.

Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target.  Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group.  The proceeds from sales are invested in our social purpose.   

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.

Building homes. Developing futures.

Find Us
6 Tooley St
London Bridge
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