Customer Accounts Specialist x3

Employer
Clarion Housing Group
Location
England, London, Islington
Salary
£28445 - £33462 per annum
Closing date
26 Oct 2021

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Function
Community and Customer Services
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
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Job Details

Contract Type: x2 Permanent and x1 9 Month Fixed Term Contract

We're looking for three experienced Customer Accounts Specialists to join our team in London on a permanent and fixed term basis.

Based within an Income Team, the Customer Accounts Specialists will support the delivery of the Group's income management service and policies, which aim to maximise the amount of rent collected from, and minimise the financial hardship suffered by our customers.

Some of the key accountabilities for the role include:

  • Owning the whole income collection and arrears process within a defined geographical patch and to undertake the monitoring and recovery of housing debt from hand-off from non-specialist officers through to conclusion, as defined by policy and process to ensure appropriate recovery action is taken to reduce the level and incidence of arrears in line with annual targets

  • Taking legal action as appropriate and in line with policy to recover housing debt, including the service of notices, the completion of legal paperwork and the presentation of cases in the county court before a district judge without legal representation

  • Establishing and maintaining strong, effective relationships with Clarion colleagues and external partners, such as local authorities, the DWP and advice agencies

  • Attending and execute evictions

What we're looking for?

Customer service is key in this role and we'd love to hear from you if you have a strong track record in delivering a high quality service and first rate communication skills. You need to be able to adapt well and be confident in dealing with difficult situations. You'll present cases to court so need excellent written communication skills and you should be comfortable with report writing.

In terms of experience, a housing background is essential along with GCSE Maths and English Grade C or equivalent and proficiency in MS Office packages. You'll need to be able to travel extensively across region to remote locations where public transport may not be available.

What you can expect from us

Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

  • Competitive salaries that are benchmarked regularly against current market rates

  • Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.

  • A flexible benefit scheme tailored to you, inclusive of dental insurance, restaurant card, cycle to work; we also give you 1% of your salary to spend on whichever approved benefit you like!

  • Matched pension contributions of up to 7.5%

  • Flexible and agile working for the majority of our employees

Other perks

  • Company Bonus Scheme

  • Eye care vouchers

  • Holiday trading scheme allowing you to buy and sell leave

  • Free counselling and legal advice scheme for you and your family

  • Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.

If this sounds like the opportunity for you, we look forward to hearing from you.

Closing Date: Tuesday 26th October 2021 at midnight

For further details on this vacancy, please click 'apply' or visit our website.

Applicants must be able to travel across regions as required.

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

Company

Clarion Housing Group

Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.

Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target.  Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group.  The proceeds from sales are invested in our social purpose.   

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.

Building homes. Developing futures.

Find Us
Website:
Location
6 Tooley St
London Bridge
London
GB
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