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Regional Housing Administrator x2

Employer
Clarion Housing Group
Location
England, Kent, West Malling
Salary
£22304 - £26250 per annum
Closing date
26 Oct 2021

View more

Function
Community and Customer Services, Housing / neighbourhood management
Seniority
Officer
Contract
Fixed Term Contract
Hours
Full Time
Organisation Type
Housing association / RP
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Job Details

Salary: £22,304 - £26,250 pa pro rata

Hours: 36 hours

Contract Type: Fixed term contract until August 22

We are currently recruiting for two dedicated and organised Regional Housing Administrators to join the Housing operations team.

Based at our office in West Malling, you'll be responsible for delivering a highly customer-focused, effective and efficient regional administration service to our Regional Housing Teams.

You'll be required to process estate issue enquiries on CRM, report any communal repairs to contractors, maintaining relevant records, liaising with contractors and raising Purchase Orders.

Your other responsibilities will include:

  • Monitoring, recording and processing estate inspections and follow up actions

  • Raising purchase orders and communicating with contractors

  • Efficiently work on CRM processes

  • Producing routine letters, reports and other documents from standard templates

  • Ensuring accurate records are kept with experience using Excel

  • To provide a first point of contact for all visitors/ customers/residents, taking all enquiries received at the office and dealing with them professionally to deliver exceptional customer service all times

  • Ensure that the reception area and offices areas are kept tidy, presentable and that all visible information is accurate an up to date

You'll already have previous experience in a customer service environment and a demonstrable commitment to delivering excellent customer service. You'll be able to write clear, accurate and concise records, often analysing data from a variety of sources and be able to prioritise your busy workload as required.

We're seeking motivated people with excellent IT, numeracy and communication skills; if this sounds like you we look forward to hearing from you.

This is an office-based role; however, you'll be working remotely until further notice.

What you can expect from us

Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

  • Competitive salaries that are benchmarked regularly against current market rates

  • Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.

  • A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!

  • Matched pension contributions of up to 7.5% of your salary with generous life assurance

  • Flexible and agile working for the majority of our employees.

Other perks

  • Company Bonus Scheme

  • Eye care vouchers

  • Holiday trading scheme allowing you to buy and sell leave

  • Free counselling and legal advice scheme for you and your family

  • Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.

Closing Date: Tuesday 26th October at midnight

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

Interviews will be held via Microsoft Teams, date to be confirmed

For further details on this vacancy and to download the role profile please visit our website or click 'apply'.


You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

Company

Clarion Housing Group

Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.

Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target.  Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group.  The proceeds from sales are invested in our social purpose.   

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.

Building homes. Developing futures.

Find Us
Website:
Location
6 Tooley St
London Bridge
London
GB
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