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Accommodation Officer

Employer
Juby Anthony
Location
Hammersmith
Salary
£34,618
Closing date
22 Oct 2021

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Function
Community and Customer Services, Housing / neighbourhood management
Seniority
Manager
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
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Job Details

This role 

 At MTVH we work in partnership with NHS Trusts to provide fully  furnished  accommodation for the doctors and nurses we all need. We are looking for a full-time Accommodation Officer( Local Keyworker Manager) to work at our Hammersmith office, which is based next to the Imperial College Healthcare Trust Hospital in W12. This is a full-time role working 37.5 hours per week. (Monday to Friday).

 

 You will be working in an office with one other colleague, managing 295 units on site.

 

Accommodation Officers  (Local Keyworker Managers) are an essential part of our Keyworker Rented Housing Team and are central to the quality service we provide to our customers.

 

 What you will need to succeed

 

 You will need to be commercially driven and customer-focused ensuring a high quality of service is provided to our residents through the efficient management of our housing stock and the monitoring of our contractors. You will require experience within housing and specifically void management, lettings and inspections.

 

You will need to demonstrate excellent interpersonal skills, be able to work well under pressure, show attention to detail and be able to prioritise your work. Any experience of housing software such as Universal Housing and Contact Manager would be a distinct advantage.

To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made.

Company

Welcome to MTVH!

Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

We are a member of the National Housing Federation and the g15, which represents London’s 15 largest housing associations and houses one in 10 Londoners (www.g15london.org.uk).

We also offer a wide range of benefits:-

  • 28 days annual leave plus bank holidays
  • In addition to annual leave a 'belief day' to be taken at a time of your choosing
  • 2 paid voluntary days to support your community
  • Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer.
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs
  • Enhanced pension with matched contributions up to a maximum of 9% contribution
  • Tenancy deposit – interest free loan to help with rental deposits
  • Cycle to Work scheme
  • 'Nudge' financial wellbeing platform
  • Employee assistance programme
  • Season ticket loan
  • Access to extensive on-line training        
Find Us
Website:
Telephone
0203 535 3611
Location
2nd Floor, The Grange
100 High Street
Southgate
London
London.
N14 6PW
United Kingdom
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