If you’re looking for an Admin Team Leader role and ready to take on your next challenge, then maybe this is for you. It’s a role with meaning, so you’ll be making a real difference to thousands of customers lives with what you do. The Market Rent and Leasehold Admin Team Leader is a vital part of the Leasehold and Market Rent team, leading the administration team in the management of the portfolio. Potentially, you’ll come from a housing background but Leasehold experience isn’t essential!
And what about us?
You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. Yes, we own and manage nearly 20,000 homes (and counting) across Yorkshire and make it possible for current and future customers to have a place they’re proud to call home, but we’re also all about making a positive difference in people’s lives. We’re transforming our business by investing in people, processes and technology to deliver a consistently great experience for our customers.
What you’ll be doing?
- You’ll schedule the work for the team of administrators, ensuring effective support for all officers and team functions.
- You’ll manage, monitor and motivate the administration team, Setting expectations, discussing performance on a regular basis creating a culture of excellence.
- Lead the production of reports and monitor data systems for accuracy
- Provide excellent customer service to all queries or requests for advice
- Support colleagues as the first point of contact for escalated customer, solicitor, estate agent and managing agent queries.
- Clearly communicate with all team members to provide assistance and support to ensure the smooth administration and support delivery.
- You’ll improve existing processes and develop and implement new processes as needed.
Pssst. One of our values is ‘Be Yourself’. We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.
The stuff that sets you apart?
This role would suit someone with people management experience in relevant setting along with a professional qualification or experience in administration management.
You’ll need the ability to produce complex reports and be able to analyse data.
You’ll be confident using IT operating systems and IT applications along with excellent Microsoft Office skills. You’ll need to be at least intermediate with Excel. Also your written, numeracy and verbal skills will be outstanding.
You’ll be passionate about data and have the ability to think strategically to reach targets and deliver high performance along with being able to motivate and develop others.
Ideally, you’ll have experience of the Orchard System, marketing with digital media and other admin systems such as Jupix. It’d also be beneficial to have an understanding of affordable home ownership products, Leasehold and Market rent schemes.
What’s in it for you?
In return we offer £29,844 per annum for a 35 hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays. We also promote a flexible working culture, as long as these fit in around the needs of your role. So you don’t need to take a day off to do that parent child reading class or take your pet to the vets or doing both! But talk it over with your manager, to make sure it fits in around what you need to do and meet business needs.
We also provide a fantastic reward package to suit everyone –a variety of amazing discounts via PerkBox, a great Healthcare cash plan called Health Shield and a contributory pension scheme where we will match your contributions up to 9%! As well as our great benefits and a fantastic work environment, we’re absolutely a company that cares about its employees and its customers.
The finer print
If you are applying for this role internally you must inform your current line manager
If a competitive candidate pool is identified, we reserve the right to close the role early.
You’ll need the ability to travel to other Yorkshire Housing locations and attend sites on occasion as required.
Full requirements are included on the attached role profile