Market Rent & Leasehold Admin Team Leader

Employer
Yorkshire Housing
Location
Yorkshire, Homeworking
Salary
£29,844 per annum
Closing date
29 Oct 2021

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Function
Corporate Services, Administration, Homes and Asset Management, Asset management, Business development, Sales / Lettings
Seniority
Manager
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
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Job Details

If you’re looking for an Admin Team Leader role  and ready to take on your next challenge, then maybe this is for you. It’s a role with meaning, so you’ll be making a real difference to thousands of customers lives with what you do.  The Market Rent and Leasehold Admin Team Leader is a vital part of the Leasehold and Market Rent team,  leading the administration team in the management of the portfolio.  Potentially, you’ll come from a housing background but Leasehold experience isn’t essential!

 

And what about us?

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. Yes, we own and manage nearly 20,000 homes (and counting) across Yorkshire and make it possible for current and future customers to have a place they’re proud to call home, but we’re also all about making a positive difference in people’s lives. We’re transforming our business by investing in people, processes and technology to deliver a consistently great experience for our customers. 

 

What you’ll be doing?

  • You’ll schedule the work for the team of administrators, ensuring effective support for all officers and team functions.
  • You’ll manage, monitor and motivate the administration team, Setting expectations, discussing performance on a regular basis creating a culture of excellence.
  • Lead the production of reports and monitor data systems for accuracy
  • Provide excellent customer service to all queries or requests for advice
  • Support colleagues as the first point of contact for escalated customer, solicitor, estate agent and managing agent queries.
  • Clearly communicate with all team members to provide assistance and support to ensure the smooth administration and support delivery.
  • You’ll improve existing processes and develop and implement new processes as needed.

Pssst. One of our values is ‘Be Yourself’. We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

 

The stuff that sets you apart?

This role would suit someone with people management experience in relevant setting along with a professional qualification or experience in administration management.

You’ll need the ability to produce complex reports and be able to analyse data.

You’ll be confident using IT operating systems and IT applications along with excellent Microsoft Office skills.  You’ll need to be at least intermediate with Excel.  Also your written, numeracy and verbal skills will be outstanding.

You’ll be passionate about data and have the ability to think strategically to reach targets and deliver high performance along with being able to motivate and develop others.

Ideally, you’ll have experience of the Orchard System, marketing with digital media and other admin systems such as Jupix.  It’d also be beneficial to have an understanding of affordable home ownership products, Leasehold and Market rent schemes.

 

What’s in it for you?

In return we offer £29,844 per annum for a 35 hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays. We also promote a flexible working culture, as long as these fit in around the needs of your role. So you don’t need to take a day off to do that parent child reading class or take your pet to the vets or doing both! But talk it over with your manager, to make sure it fits in around what you need to do and meet business needs.

We also provide a fantastic reward package to suit everyone –a variety of amazing discounts via PerkBox, a great Healthcare cash plan called Health Shield and a contributory pension scheme where we will match your contributions up to 9%!  As well as our great benefits and a fantastic work environment, we’re absolutely a company that cares about its employees and its customers.

 

The finer print

If you are applying for this role internally you must inform your current line manager

If a competitive candidate pool is identified, we reserve the right to close the role early.

You’ll need the ability to travel to other Yorkshire Housing locations and attend sites on occasion as required. 

Full requirements are included on the attached role profile

Company

We are Yorkshire Housing by name and Yorkshire is our focus. We own and manage nearly 20,000 homes – and are developing thousands more.

 

Our vision is making it possible to have a place you're proud to call home

 

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. We’re here to make a positive difference in people’s lives. So, as well as owning and managing nearly 20,000 homes (and counting) across Yorkshire, we also:

  

  • Offer money and tenancy coaching  
  • Help older customers live at home independently  
  • Adapt homes to match the needs of our customers   
  • Carry out repairs and replace items before things go wrong  
  • Provide antisocial behaviour support  
  • Get involved with work in the community  

 

OUR PRIORITIES 

Our five priorities that will help us achieve our vision are:

 

Great Customer Experience 

 

We’ll listen to customers and use what we know about them to shape our services. Oh, and we’ll provide extra support where it’s needed. 

 

 

 

Homes and Places to be Proud of  

 

We’ll create homes that people want to live in. 

 

- Quality  

 

- Safety 

 

- Affordability 

 

We’ll also be kind to the planet and aim to be one of the first UK housing associations to stop using gas heating and hot water systems.

 

 

 

Growth 

 

We’ll deliver 8,000 new homes by 2030. They will be energy efficient, sustainable and affordable to live in. We’ll also refresh our Help to Buy and social and affordable rented options. 

 

We’ll achieve these priorities by focusing on being:  

 

 

 

Employer of Choice 

 

We’ll lead the way and make a name for ourselves as an employer. We’ll give you the right support and tools to succeed, plus a package full of benefits.

 

 

 

Strong, Resilient and Innovative Business 

 

We’ll invest in all the right things, from our ICT to our people. This will make us stronger, helping us to make a difference to our customers and be a business that people want to work for and with. 

 

Find Us
Website:
Telephone
0113 825 6000
Location
Dysons Chambers
12-14 Briggate
Leeds
West Yorkshire
LS1 6ER
United Kingdom
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