Leasehold Administrator

Employer
Yorkshire Housing
Location
Yorkshire, Agile homeworking
Salary
£22,622 per annum
Closing date
28 Oct 2021

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Function
Corporate Services, Administration
Seniority
Assistant / coordinator
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
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Job Details

If you’re looking for an Administrator role in housing and ready to take on your next challenge, then maybe this is for you. It’s a role with meaning, so you’ll be making a real difference to thousands of customers lives with what you do.  We are looking for 2 x Leasehold Admins to provide professional, accurate and efficient administrative support for the daily operations of the Market Rent and Leasehold team and deliver an excellent service for our customers.

 

And what about us?

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. Yes, we own and manage nearly 20,000 homes (and counting) across Yorkshire and make it possible for current and future customers to have a place they’re proud to call home, but we’re also all about making a positive difference in people’s lives. We’re transforming our business by investing in people, processes and technology to deliver a consistently great experience for our customers. 

 

What you’ll be doing?

  • Administration activities within the Market Rent and Leasehold team including; data entry, data management, producing information/documentation/sign up packs, updating customer records on any IT systems as necessary along with creating and managing accurate customer and property records.
  • You’ll ensure the accurate and efficient administration of the Market Rent end to end lettings process along with administration support to the various leasehold processes including back office.
  • Raising, managing and processing invoices, challenging costs and ensuring value for money for our customers.
  • You’ll communicate with all team members, to provide assistance and support to ensure the smooth delivery of administration and support. Also, contribute to meeting all targets and KPIs
  • You’ll assist in the provision of information/data monitoring and reporting. 
  • Also act as a first point of contact for all internal and external customers, provide excellent customer service along with managing queries escalated from the Customer Service Centre.

Pssst. One of our values is ‘Be Yourself’. We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

 

The stuff that sets you apart?

This role would suit someone with proven ability to work through and follow procedures and also accurately recording data and other information.

You’ll need the ability to produce complex reports and be able to analyse data.

You’ll be confident using IT systems with excellent Microsoft Office skills.  You’ll need to be at least intermediate with Excel.  Also your written, numeracy and verbal skills will be outstanding with the ability to communicate and network with people.

You’ll have the ability to be flexible with varying  workloads but maintaining concentration and accuracy along with being able to prioritise work effectively based on deadlines along with working to targets, policies and procedures.

Ideally, you’ll have experience of the Orchard System, marketing with digital media and other admin systems such as Jupix.  It’d also be beneficial to have an understanding of affordable home ownership products, Leasehold and Market rent schemes.

 

What’s in it for you?

In return we offer £22,622 per annum for a 35 hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays. We also promote a flexible working culture, as long as these fit in around the needs of your role. So you don’t need to take a day off to do that parent child reading class or take your pet to the vets or doing both! But talk it over with your manager, to make sure it fits in around what you need to do and meet business needs.

We also provide a fantastic reward package to suit everyone –a variety of amazing discounts via PerkBox, a great Healthcare cash plan called Health Shield and a contributory pension scheme where we will match your contributions up to 9%!  As well as our great benefits and a fantastic work environment, we’re absolutely a company that cares about its employees and its customers.

 

The finer print

If you are applying for this role internally you must inform your current line manager

If a competitive candidate pool is identified, we reserve the right to close the role early.

You’ll need the ability to travel to other Yorkshire Housing locations and attend sites on occasion as required. 

Full requirements are included on the attached role profile

Company

We are Yorkshire Housing by name and Yorkshire is our focus. We own and manage nearly 20,000 homes – and are developing thousands more.

 

Our vision is making it possible to have a place you're proud to call home

 

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. We’re here to make a positive difference in people’s lives. So, as well as owning and managing nearly 20,000 homes (and counting) across Yorkshire, we also:

  

  • Offer money and tenancy coaching  
  • Help older customers live at home independently  
  • Adapt homes to match the needs of our customers   
  • Carry out repairs and replace items before things go wrong  
  • Provide antisocial behaviour support  
  • Get involved with work in the community  

 

OUR PRIORITIES 

Our five priorities that will help us achieve our vision are:

 

Great Customer Experience 

 

We’ll listen to customers and use what we know about them to shape our services. Oh, and we’ll provide extra support where it’s needed. 

 

 

 

Homes and Places to be Proud of  

 

We’ll create homes that people want to live in. 

 

- Quality  

 

- Safety 

 

- Affordability 

 

We’ll also be kind to the planet and aim to be one of the first UK housing associations to stop using gas heating and hot water systems.

 

 

 

Growth 

 

We’ll deliver 8,000 new homes by 2030. They will be energy efficient, sustainable and affordable to live in. We’ll also refresh our Help to Buy and social and affordable rented options. 

 

We’ll achieve these priorities by focusing on being:  

 

 

 

Employer of Choice 

 

We’ll lead the way and make a name for ourselves as an employer. We’ll give you the right support and tools to succeed, plus a package full of benefits.

 

 

 

Strong, Resilient and Innovative Business 

 

We’ll invest in all the right things, from our ICT to our people. This will make us stronger, helping us to make a difference to our customers and be a business that people want to work for and with. 

 

Find Us
Website:
Telephone
0113 825 6000
Location
Dysons Chambers
12-14 Briggate
Leeds
West Yorkshire
LS1 6ER
United Kingdom
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