We are Places Management, part of the Places for People Group; we are placemakers; our work impacts on the lives of people across the U.K. – providing homes to live in, communities to retire to, spaces to stay active, supported homes for independent living, and student accommodation. Our places work when they work for everyone.
How do we do all this? By surrounding ourselves with Inspiring People, People-First People and Solution-Focused People. Our people live and breathe our SPIRIT values; we are the place for spirited people.
So, we want you to join us and the 12,000 other colleagues on our journey; colleagues who have helped us create places, maintain 209,000 homes, manage £4.5 billion of assets, deliver £87.9m social value and teach 80,000 children to swim each week.
More about your role
At Places for People, customers are at the heart of everything we do. Our Place Managers are essential in ensuring our neighbourhoods are safe, clean, and attractive. If you enjoy working in a fast-paced environment where you can make a difference to people's lives this is the role for you.
You will be our presence in our neighbourhoods providing an effective and efficient tenancy, leasehold, and estate management service to our customers. Working in an agile environment you can expect that no day will be the same.
You will be responsible for regular estate inspections making sure that communal areas and customers' homes are safe and well maintained. You will deal with tenancy changes, tenancy audits, property inspections and enquiries from tenants and leaseholders.
Operating across several London boroughs you will deal with a mixture of tenures including Affordable and social rent, leasehold, freehold and managing agents. You will be responsible for providing a customer focussed service to all, with a particular focus on Homeowners. You will respond to property and lease enquiries including S20 and service charge and account enquiries.
Please note: This is a homebased role. You must have a safe and suitable homeworking environment. You must have a valid driving licence and your own vehicle, and also be willing and able to use public transport when more suitable in order to travel to sites across London regularly, and to our regional offices in London and in other UK cities for training and conferences occasionally. This may involve overnight stays. All travel and accommodation will be paid for.
For more information, please download our job profile available on our website.
More about you
You will be an energetic individual that is highly organised and pride themselves on attention to detail.
You will have experience working within a similar tenancy and estates management role, specifically dealing with home ownership matters and have relevant and up to date knowledge of housing legislation and procedures which will allow you to make informed decisions. An awareness of legislation relating to home ownership/leasehold management and of current issues in home ownership/leasehold management is highly desirable.
We need you to have excellent communication skills with a polite and courteous manner. You must be able to create and maintain effective working relationships so you can effectively resolve problems and achieve the best outcome for our customers.
You will need to demonstrate tenacity and resilience, as well a commercial approach to what you do. You will need to be a positive motivator with the ability to support others deliver an effective service, whilst maintaining your own motivation levels working autonomously.
Our ambition gives you all the challenge you could wish for and that's why we can offer you tangible and exciting career progression in a diverse and pioneering business.
Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier; from a pension, generous holiday pay, training, sick pay, and free or discounted gym membership – to a wealth of extra perks including discounts and offers on thousands of retailers, restaurants and leisure outlets and much more.