Design and deliver excellent housing services

The Grenfell Tower fire in North Kensington on 14 June 2017 was an unprecedented tragedy which resulted in the loss of 72 lives. Through the rehousing of almost 200 households, surviving former residents now live in homes managed by eight different landlords, including Kensington and Chelsea Council.

The Lancaster West Neighbourhood team formally came into existence at the beginning of July 2018 and is a team recruited in partnership with residents, managing over 1000 homes in total spanning Lancaster West Estate, and those homes managed by Grenfell Housing Services.

Our work is focused on working with residents to design and deliver excellent housing services, and co-design 21st century model social housing that is carbon neutral by 2030.

The Role:

This role is an opportunity for someone who will relish the challenge to work with one of the most diverse and resilient communities in the UK, to create and lead excellent repairs, housing management and customer services that meet the diverse needs of our residents.

The role requires the ability to plan and deliver strategically, whilst also being willing and able to get involved in operational delivery and solve complex casework.

You will be required to lead several teams, embedding a culture of co-design and continuous improvement to deliver even better services for our residents.

Please refer to the Job Description for more information

About You:

You will bring experience of engaging with residents in housing or an estate-based setting, with a track record of delivering improved outcomes in repairs, housing and customer services.
With experience of managing and motivating teams, you will seize and create opportunities to make life-changing impacts on the 2000 residents who access our services, and able to analyse, forecast and manage budgets.
Above all, you'll be driven by the passion to make a difference to people’s lives, inspire confidence, and lead with an empowering approach that gets the very best out of the people you manage, and services you deliver. 

Role Requirements: 

• Demonstrate passion and drive teams to deliver excellent customer experience, and continuously improve housing and repairs services for residents
• Design and deliver innovative solutions for diverse needs as they emerge, with integrity, sound judgement and a strong sense of purpose
• Co-designing services in partnership with residents in line with LWNT’s Neighbourhood Strategy, and the Council’s Grenfell Recovery Strategy, showing sensitivity and empathy to the varied needs of residents and the community as a whole.

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

If you experience difficulties with the recruitment application process, please contact the recruitment team by email: recruitment@rbkc.gov.uk