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Multi-Trade Operative

Employer
Accent Group
Location
Cambridgeshire
Salary
£29,000 per annum
Closing date
29 Oct 2021

View more

Function
Community and Customer Services, Anti-social behaviour, Housing / neighbourhood management, Tenant services
Seniority
Consultant
Salary Band
Up to £30,000
Contract
Fixed Term Contract
Hours
Full Time
Organisation Type
Housing association / RP
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Job Details

The role and person

  • Fixed term contact – 12 months (with possibility to extend)
  • 35 hours

Accent Group are recruiting got a Multi-Trade Operative on a 12 month FTC basis. Your core role and focus is to carry out repairs within our tenanted properties to ensure we deliver a first class Customer service. We want our people and our customers to be proud of the homes we provide and you have a key part to play in this.

Please note a Full UK driving licence is required.

As a Multi–Trade Operative – a typical day might include:

  • Assisting in ensuring the effective delivery of the repairs & maintenance service, ensuring works orders are correctly and efficiently carried out
  • Carrying out a wide range of repairs and owning all recalls and associated resolutions
  • Calling the Customer in advance of the visit to get a better understanding of the job. Some Orders will require pre-inspecting and occasionally you will need to work in collaboration with our main contractor
  • Buying materials and reviewing van stock
  • Carrying out the Van safety check, ensuring the van is kept in good order and refuelling as required
  • Using a PDA to complete Orders
  • Improving the Customer Experience by providing additional value-add services to new and existing Customers
  • Making an effective and proactive contribution to the delivery and development of the service
  • Playing your part in the contract management framework by playing an active part in the weekly Team meeting
  • Supporting colleagues with ongoing repair issues and eliminating long-standing repair problems
  • Assisting with disrepair claims and enforcement notices and ensuring they are resolved to completion carefully and swiftly
  • Assisting with regional customer safety / fire safety / health & safety issues
  • Ensuring schemes are neat, tidy and well maintained – being proud of the quality of home and open space areas we provide
  • Understand customer issues and complaints and work with colleagues and customers to resolve them in a professional and timely fashion, ensuring all involved in the issue / complaint learn from them and are committed not to repeat
  • Bringing our values to life through your everyday actions and words
  • Owning policies and procedures which support the clarity of service delivery and standards application

The must haves:

  • NVQ or other recognised qualification in main trade or qualified through experience
  • Previous experience in plumbing, joinery and decorating are essential and preferably tiling and plastering, however, we will consider applicants with a mix across a variety of trades
  • Be able to prioritise workloads and meet deadlines, working with minimal supervision
  • Good interpersonal communications and time management skills
  • Be a team player
  • Customer focus - able to see service provided through the customers’ eyes
  • Honesty and integrity
  • Be confident to challenge
  • Numeracy and literacy skills essential. IT literacy as well as the ability to use company operational software
  • Experience of using Schedule of Rates codes is desirable
  • Full UK driving licence

Benefits

  • 28 days paid holiday per year rising by 1 day per year up to a maximum of one working week
  • Option to purchase additional holiday of up to 2 of your working weeks (at manager’s discretion)
  • Cycle Scheme
  • Learning & Development opportunities
  • Employee Assistance Programme
  • A choice of salary based contributory pension schemes, a defined benefit scheme or a defined contribution scheme, each offering life assurance cover

Location

At Accent we’re a keen promoter of agile working and encourage the use of working from home as our new way forward. We’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

The majority of our housing stock is in Peterborough, but the approximate regional cover is from Nottingham to Milton Keynes to South Cambridge and up to Wisbech.

Should you wish to work occasionally from any of our regional offices, you may do so on a hot desk basis which will need to be arranged via our online booking system.

A van and fuel card will be provided with the role.

Salary

The spot salary for this post is £29,000 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.          

Who are Accent?

We own almost 22,000 houses across the north, east and south of the country.

They are home to over 35,000 customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – our customers come first. They are always at the very heart of our business. 

If you feel great about delivering excellent services to customers, then we feel great about you joining the Accent team.

And we are a team. We live and breathe our values – we are smart, we are driven, we are caring and we are inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure we keep to our promises, then you are the person we are looking for.

Come and join us and start your own journey with Accent. We aim to be number one, and you could help us get there.

We’re always looking to improve diversity within our teams and across Accent so we would welcome any applications from any underrepresented groups. Please note, due to the nature of this role, there may be occasions where you need to travel to our offices.

Company

We manage and run our business in a way that we can continue to be successful and make a real difference in the communities in which we work. We put our residents at the heart of the business and strive to offer a personal, modern, better service.

Accent Group is a registered social housing provider based in Shipley, West Yorkshire. The Group provides over 20,000 homes to around 34,000 residents across the UK.

We offer an excellent benefits package including flexi-time, a salary based contributory pension scheme with generous holidays and both internal and external training opportunities.

Find Us
Website:
Location
Charlestown House
Acorn Park Industrial Estate
Shipley
West Yorkshire
BD17 7SW
GB
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