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Housing Concierge Waking Nights

Employer
Home Group
Location
Cheltenham (Gloucester Road)
Salary
Up to £30,000_0 - £9,999
Closing date
15 Nov 2021

View more

Function
Community and Customer Services, Housing / neighbourhood management
Seniority
Assistant / coordinator
Salary Band
Up to £30,000, £0 - £9,999
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
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Job Details

DESCRIPTION/RESPONSIBILITIES:
Waking Nights Housing Concierge
Cheltenham
36 hours per week, Permanent
Salary from £18,576 pa (pro rata), plus brilliant benefits!

Enabling our customers to live safely. That’s when it hits home!

We have fabulous opportunity for you to join our awesome team. We support our brilliant customers who have experienced homelessness or have a risk of homelessness. Our Young Peoples Service houses customers aged between 16 and 24 years and we also have an Adult service for over 18s. Our customers live in single bedrooms with shared facilities and we also have a few self-contained flats. We’re there for customers to access support 24/7. Our main priority is helping them address their issues that led them to being homeless and working on finding permanent, independent housing.  

As our Housing Concierge you’ll play a really important role in supporting the smooth running of our service. You’ll make sure that our buildings and customers are safe and secure, and that we get on with our neighbours!

You’ll get involved in lots of different activities which will include monitoring CCTV, regularly patrolling the premises, monitoring visitors to and from the building and ensuring tenancy conditions and service rules are adhered to. You’ll also be our first point of contact for customers during the night and at times we’ll also need you to do some general cleaning duties too.

Customer quote
“The team are so supportive and approachable. I couldn’t have moved to my new home without them.”

About our team
Although you’ll work nights, we do get together regularly in the daytime for training and team meetings. You’ll be part of our wider team who are super passionate about supporting customers to reach their goals and celebrating their achievements. Our manager is Emily who has worked for Home Group for two years, after recently graduating, and has worked her way up to her manager role. Her passion is supporting those who are keen, to gain experience in housing and with furthering their educations! There are 4 of us in the team and we don’t just love to support our customers, we’re there for each other too. We often meet up with other members of our teams across different properties for meals out or picnics - Covid-19 permitting!

Working hours
We provide 24-hour support to our customers each day and every day. In this role you’ll work during the twilight hours doing waking nights. You’ll work 3 shifts a week on a rota basis with additional shifts available if you want to do overtime! You will take your turn working weekdays, weekends, and bank holidays. We look need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!

About you
You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative. You’ll have some experience in safeguarding, risk assessments, confidentiality, support plans, alongside working collaboratively.

To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!)

It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

As you will need to travel to our different properties, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use! 

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Concierge job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

 #social #care #socialcare #Cheltenhamjobs #housingjobs #conciergejobs #nightwork

Company

There’s never been a more exciting time to join us, as we build and sell over 10,000 new homes across the UK.  From affordable housing to our brilliant private sale brand Persona, we’re shaking up the new build market.  You’ll have the opportunity to work on everything from affordable homes to luxury apartments and build the career you want with us. 

As one of the UK’s largest developers of new homes and providers of houses for affordable rent.  We also provide long term integrated health and social care housing.  We don’t just build houses, we build homes and develop vibrant communities where people want to live. 

What keeps us busy?

We’re building homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! 

We’re winners of the 2018 UK Housing Awards Development Programme of the Year, Silver Best House at the What House Awards 2018, and RESI Landlord of the Year 2016.  We’re constantly challenging the status quo, delivering unparalleled schemes and ground-breaking products.  We pride ourselves on building happier, healthy homes, putting space and people before profits.

Oh and did we mentioned that we rank No. 27 in the UK’s Best Large Places to work, and 17th in Stonewall Top 100 Employers 2019?    

We’re growing

As we’re building new homes, we’re growing our team too so there are lots of opportunities for you to join us across the UK.  So whether you’re acquiring land, designing places, delivering schemes, selling homes or regenerating neighbourhoods.  You’ll be working alongside brilliant people to unlock bold opportunities, exciting new partnerships and collaborative projects across the UK. 

Join us

You can find out more about us and our current vacancies on our website at www.homegroup.org.uk/careers or on our Facebook and Linkedin pages.    

High-flying career, work life balance, brilliant benefits and a cherry on top!  There are so many reasons you’ll love working at Home Group.  https://youtu.be/624xZO1nXqY

 

Find Us
Website:
Location
2 Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
Tyne and Wear
NE12 8ET
United Kingdom
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