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Lettings Manager

Origin Housing
Euston, London
£46,601 pro rata per annum
Closing date
31 Oct 2021

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Community and Customer Services, Housing / neighbourhood management, Homes and Asset Management, Sales / Lettings
Full Time
Organisation Type
Housing association / RP
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Job Details

Origin – shaping communities; building lives

Origin exists to make change happen for the good of communities. We help people by providing affordable homes – but that’s not enough. We support vulnerable residents to lead happy and better lives. We empower our staff to take action and rise to every challenge with ‘can do’ positivity.

Good people are the future of our innovative, working community. We have placed a brand new and exciting ‘People’ strategy at the heart of our culture – to support training and personal development, to deliver our values, to move Origin forward.

We describe this new approach as NWOW: New Ways of Working. NWOW is about meeting business outcomes, you’ll enjoy greater autonomy over how you deliver your role, how you manage outputs and when you spend time at work, allowing you to benefit from any productivity gains in the course of delivering your role.

This shift in culture will be built on a mature and mutual relationship of trust between managers and yourselves, ensuring we live up to one of our key values of Build Trust. By working with this new relationship model we can aim toward focusing on ‘outputs’ and not ‘outcomes’. Space is allocated to ‘activities’ and not ‘individuals’ by providing a range of flexible working options that benefit both customers and staff. As a result your work can takes place at the most effective location and at the most effective time. Put simply, flexibility becomes the norm rather than the exception. This is the new Origin Housing way of working.

Our vision for this role

We’re looking for a strong manager who can provide effective leadership and support for staff to deliver an efficient and effective end-to end voids and lettings process. You will be able to tackle obstacles and make decisions on your own and develop and empower your staff to do the same. You will minimise void periods and deliver a customer centric service with both a social and commercial focus. Flexibility is required and you will be able to work in an agile way to ensure the service delivers against our departmental and corporate goals. This is a great opportunity for applicants to take ownership of specific projects, maximise the benefits of Information Technology to support the work of the team and adopting and embedding simple and efficient process to deliver and effective end to end process. This role calls for a high degree of knowledge of legal and contractual agreements, letting and marketing strategies and allocations and nominations policies.  You will need to be an organised, practical thinker and doer, who can take the initiative, and turn ideas into practical solutions to drive improvement. You’ll contribute to the overall management of Origin by being a role model for Origin’s values, developing policies and procedures, determining plans/ priorities and ensuring staff are fully engaged.

What you’ll do

This is a rewarding and exciting position – responsible for building relationships and trust both internally within your Origin team and externally with the community you serve.

Take the lead

You will develop, implement and monitor tactical and strategic plans to improve the overall effectiveness of the service.


You will develop policies, procedures and controls which adhere to legislation, regulation or contractual obligations


Bring people together

You will work collaboratively with other managers across the business to ensure end to end processes work effortlessly, creating a high support and high-challenge environment for team members


You will lead your team and will work in partnership with internal departments to ensure the most efficient customer centric processes are adopted.


Give your time

You will build resilience and knowledge across the team to achieve a strong lettings service and ensure the resource and skills of the team are appropriate for changing business needs


You will provide strong development, support and training to staff to ensure they have the skills needed to manage a diverse range of duties


You will have full ownership of key performance indicators relating to the lettings service and develop plans to drive improvement in performance


What you’ll need

  • Leadership and collaboration are highly important; you’ll need to demonstrate your experience of managing a team remotely to ensure performance is at the highest levels.
  • You’ll need experience of setting up and maintaining successful partnerships with internal and external stakeholders to help improve void and lettings management.
  • We operate at a high level; you’ll need to demonstrate a track record in delivering high performance and improving services.
  • You will have extensive experience of working within a Housing Association with multiple tenure types
  • You’ll have excellent analytical skills to be able to prepare and interpret data and reports
  • You will have experience and thrive in a busy environment working to tight deadlines

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your experience meets the role above. To find out more about us simply visit

Please note we will be asking for satisfactory references and DBS check. Successful applicants for interview will be contacted within seven days after the closing date.

Benefits for the right person

We reward our people for the work they do. We appreciate commitment, initiative and going the extra mile. At Origin, our comprehensive range of benefits care about the ‘whole’ person. As well as offering you great-to-have discounts, we look after your health and well-being too – personalising your benefits package to you. We offer:

Access to a range of discounts on services, products and experiences. Not simply picked at random but personalised to you


Tailor-made Healthcare plans and/or insurance plans – let us know your preference


An Employee Assistance Programme that supports your well-being and is there to provide valuable help at all times


A choice of rewards that you choose where to spend


An Awards recognition scheme that champions individual achievement


See our new benefits portal where you can select the options that suit your lifestyle.

Closing date: 31 October 2021


Origin Housing is a community-based housing association, managing over 6,500 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them.

We’re committed to developing sustainable communities in challenging, high density areas. We're a skilled provider of mixed tenure and mixed-use development with a strong reputation for housing support and community development. We use our profits to strengthen our communities and reinvest in our existing homes.

Our vision:

Great homes, positive people, strong communities


Find Us
020 7209 9222
St Richards House
110 Eversholt Street
United Kingdom
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